leadership

The Pinnacle of Leadership reveals itself in War!

In my lifetime I have only been impressed with leadership a few times. The 1st time was in my first job in London and he was my second boss in that company. I've never forgotten him, he shaped my confidence in work. I've had many bosses in my employment career, which lasted 28 years and I can confidently confirm they were all a major disappointment to me, I'm sorry to say!

As I have grown older, I start to notice world leaders and let's be frank, I don't know about you but I haven't seen or witnessed many impressive world leaders. Now I'm more politically aware, so I subconsciously compare world leaders and politicians to one and other, I also automatically compare them against my own values without even knowing that I'm doing it and of course I judge them.

The 2nd time, many years later I was and continue to be impressed by Jacinda Ardern, New Zealand's prime minister.

And now I am pleased to report that my 3rd leader of choice is the President of Ukraine, Volodymyr Zelenskyy.

Examples of Leadership in the world today!

Leadership is potentially the most difficult human trait any human has to perform and try to master. Unfortunately most of us will never realise our potential.

We are all leaders in our own lives, you don’t have to be managing people to be seen as a leader. Leadership is evident in your deeds, in your words, in your writings, your actions and behaviour towards humankind.

In the past week, we’ve had many opposing examples of leadership in the world. Without going into massive detail, I’m sharing some of the top level detail of those leadership examples.

The first leadership example is by Jacinda Ardern, New Zealand’s Prime Minister, whose outstanding leadership amongst one of the worst terrorist crimes to take place in her country, has been incredible. Her compassion and decisive gun law changes is a great example of leadership in government. Let’s hope that many leaders in the world will look to copy her leadership style.

The second leadership example is by Theresa May, UK’s Prime Minster, whose leadership style is quite interesting indeed. I am sure you have heard about Brexit and it is quite an emotive topic in the U.K. and has been for at least 6 years, when leaving the EU was first promoted by the previous Prime Minister, David Cameron. Theresa May went on national television to complain about parliament for not voting for her deal. She also takes everything very personally and uses the ‘I’ word regularly. She rarely says ‘we’, suggesting that she is the only one running the country, which of course can’t be further from the truth.

The third example is Donald Trump, who will go down in history for potentially the most famous president of all time. He loves the limelight and if he doesn’t get it, he goes on Twitter rants. His latest rant was a series of 29 sequential tweets in one rant sitting. It almost seems as if he is unable, unwilling and incapable of actual speaking with people. He uses Twitter to hide behind and believes he can reach his supporters in this way.

In summary one great leadership example and two poor ones.

Hopefully you will chose example one to take forward into your journey of leadership.

Success!

Michael de Groot

Leaders are failing is everywhere

Hugh MacLeod

How do leaders become leaders? It’s a question I have asked myself since 1977.

That’s the year I started work in London and have worked for a variety of leaders, some good, some bad and some very ugly.

The ugliest of leaders walk around like they own the joint, order us to follow their commands and if we step out of line will tell us in no uncertain terms to either buck up or ship out. I’ve seen plenty of those in my career and in fact those are the ones I remember the most.

Bullying behaviour has a massive influence in leaders becoming leaders. You only have to look at Korea, Russia, Syria and the big old USA.

At heart we’re still all apes and warriors and our evolution hasn’t changed much in our desire for ‘dominance hierarchy’.

So when the loudest ape in our community shouts, everyone listens and takes notice. Generally the loudest ape walks away with the prize, in the world of apes it means controlling the tribe and getting priority in choosing mates. No different in human communities then!

I know the population delivers some pushback from time to time, dictators have indeed been toppled, but usually only to be replaced by another one. Somehow we want the bully in control, because they have the best chance of winning over our adversaries, our enemies, other threatening neighbours. If the bully is in charge we feel we’re safe and our family group is protected.

We have chosen our leaders, whether you like them or not, we’ve all voted them in, believing they will be our saviours and of course they have no such intention. They are only out to save themselves, just like you and me.

Happy voting!

Michael de Groot

Are business awards fake news?

Hugh MacLeod

Probably…

This question comes up regularly for me and when I received the following message twice in two different social media inboxes, I am convinced they probably are.

Hi. I feel honoured and humble that I have been nominated for ‘the Most Inspirational Person of the Year Award’. The winner is selected by the public and the public vote is now open until 20th July. I would be grateful if you could please vote for me.

Please click the link and it will take you to the voting page then select, ‘the Most Inspirational Person of the Year Award’ and vote for me. Please ask your friends, family and contacts to vote for me too. Thank you for your support.

I was especially astounded with the last sentence.

Ask friends, family and contacts!

What?

Not only are you asking me to vote for you, when I have totally no idea if you are in fact ‘The most inspirational person of the year’ and then you ask me to get my friends, family and contacts to vote for you too?

You really can not be serious, can you?

Totally serious, this is how business awards get awarded. Get yourself nominated and then go after your connections and beg them to vote for you.

I will never believe another business award again. In fact I’ve never believed them or taken part for this very reason. In fact I know of organisations that will even ask you to fill out a questionnaire to nominate yourself. Nominate yourself and then collect votes.

So I have concluded that business awards fulfil two needs, number one, the organising event or organisation needs more publicity for themselves and number two the actual individual needs more publicity for themselves. Basically they both need more recognition and appreciation from the public. In a word they need more love.

By getting complete strangers to vote for you, it actually is no different from wishing that people clap, like, comment or heart your content.

As humans we will never self-actualise on the basis that we’re always looking for something outside of ourselves.

My wish for the awards business is to start awarding teams, not individuals, not for the good they do in society or our communities but for the good they do for themselves. Teams that have successfully reinvented themselves despite the hardships they’ve had to endure in years gone by. Real hardships not some made up award category like ‘The most inspirational person of the year!’.

Just be ‘The most inspirational person of the year to yourself’ and avoid needing other people’s endorsement to say so.

Happy voting!

Michael de Groot

Boris Johnson — Panic

Boris Johnson — ‘Dad’s Army — Michael & Josh #weeklycartoon

“You’ve got to face the fact there may now be a meltdown. OK? I don’t want anybody to panic during the meltdown. No panic. Pro bono publico, no bloody panic. It’s going to be all right in the end.”

This was the secretly recorded statement Boris made during a debate on Brexit. It reminded us of Dad’s Army’s famous statement by Lance Corporal Jones, ‘Don’t Panic, Don’t Panic!’.

[embed]https://youtu.be/9X_R_284pog[/embed]

Michael de Groot

Bully

We’ve all been exposed to’ The Bully’, and they show up in many places around us. Maybe they were our parents, siblings, teachers, classmates, schoolmates, partners, banks, creditors, bosses, colleagues, governments, local communities, business interest groups, social groups, friends, social media, the internet and maybe you can think of others?

The fact is bullies exist everywhere in society.

Recently a friend of mine told me a story about his boss publicly challenging him, in front of his colleagues, in connection with what he was up to. It doesn’t matter what it was, the issue was he was doing it publicly in full view and earshot of his colleagues and likely on purpose.

“A black-and-white shot of a crying man in a suit and tie” by Tom Pumford on Unsplash

I’ve heard similar stories from my stepson from managers in hospitality and in a famous high street brand who sells electrical and computer goods.

The incidents don’t matter and in all the stories I’ve heard I know that workplace bullying is far from over. It may start in the playground and it definitely moves into the workplace.

Managers in the UK are seriously under-skilled in people-management. I remember when I used to be in management, there was a prediction that in 10-years time the biggest issue with skills would be management skills. Well we passed that d-day nearly 20 years ago and still we have not improved.

The trouble in all this is, my stepson never complained about it to his manager’s manager. Neither has my friend complained to HR or higher up. If we do not complain about the bullies, they will continue their bad bad behaviour. We all need to step up and stop the offenders. There never is an excuse or good reason for the behaviour that the bully believes is okay.

Happy reporting!

Michael de Groot

Times Up Now

I am not qualified to write about this because I’m a man?

However I have witnessed throughout my previous 28 year employed career how men behaved around me towards women. How senior people wielded their seniority to take advantage of women and kept them in fear of losing their jobs.

I must admit that at times I feel ashamed to be a man when I see those stories of sexual harassment. Whether men think that they were different times or not, they believed (believe) it was (is) acceptable to behave in this way. I appreciate that men are sexually assaulted too.

To think that my brothers, that’s what we’re supposed to call each other, carried out these crimes towards women really doesn’t make me proud of them, not in the slightest.

In my employed career I saw how senior more mature managers sexually harassed and assaulted young women during the annual Christmas party. In those days it was laughed at and people shrugged their shoulders. But every year we knew the same thing would happen and many wondered who would be his victim this year. As far as I know the person never got reprimanded and I was far too junior to say anything. And yes I do regret not saying anything, but I could have lost my job and I had a mortgage to pay. This made me a victim too!

In addition we know that men carry out abuse towards 1 in 3 women, which makes me feel sick. This means I know many women who are living in silence and fear or have left their partners trying to repair the broken pieces of their lives. It also means I know many men, but they remain unknown to me, who are the abusers who carried out these crimes. I worry sometimes about the men that I might call my friends.

There are still whole countries, religions and regimes who treat women in a subservient manner and this means that the world will continue to carry out crimes towards women and nobody is doing anything, all governments are guilty.

I am proud of the women who are standing up against this and are saying that #timesupnow.

Michael de Groot

Donald Trump

Will 2018 be the year when Donald Trump (US President) be found out and proven to be corrupt and have used Russian ties to seal his presidency in 2016?

Probably not.

Just like Brexit is becoming a daily dose of non-sense so are Trumps constant stream of tweets filled with abusive and threatening language to the rest of the world. It’s as if he’s trying desperately to be loved by ‘The American People’.

By using language, in every other sentence, like ‘USA First’, he’s trying to get as much of the USA on his side. After all it’s this sort of language that managed to get him the presidency in the first place, so why not keep using it?

No matter what he does, as long as he keeps stating that he’s doing it in the interest of ‘The American People’ then ‘They’ will continue to believe him, right?

Patriotic feelings is something most people have towards the country of their birth, but in the USA it’s something that has always been very strong. Kids grow up being brainwashed so much about this that a very large percentage have never travelled outside of the USA and I promise when I say, I have even met people who have no idea where Europe is.

Trump will potentially be regarded as the MOST unpopular US president in history and he believes that can’t be a bad thing.

The stock markets believe that when there’s growth there’s profit and where there’s profit there will be dividends.

That’s basically the only reason Trump will likely last his full term.

Money talks…

Is it really all about politics or is it about leadership?

There are only two types of leaders. Those that instruct and those that trust.

I've never known a more exposed situation and narrative in connection with our countries’ leaders, whether it’s the USA, the U.K., the EU or further away, our leaders are being exposed for what they truly stand for. 

No longer can they be hiding in the forest and just send their troops out to face the battles. Their faces have to be seen, their words have to be heard, every move, every tweet, every bite is under scrutiny being analysed by the media and more importantly by everyone watching, the electorate, ‘The People’.

You might be watching via the TV, the Newspapers or Social Media and you're all forming your own opinions, your views on whether they are performing or not. It's like watching the latest blockbuster movie to see if it lives up to your expectations. You are literally awarding those leaders stars in your head. It's either 1 star or 5 stars, you decide. 

And then you can't help yourself by expressing your opinion via Twitter or Facebook, just like our leaders are now doing. After all we copy what our leaders do, for better or for worse. I've read some incredible debates on Facebook, where inevitably the unfriending happens and maybe ‘rage quitting’ from Facebook too. It's sad to see that colleagues and friends are falling out with each other. This is exactly what our leaders are hoping for, that  we chose one side over another and in the process fall out with each other.

Then there's the comedy, the GIFS, the stand-ups, the meme’s, the late late shows, the comedy news programmes and of course Saturday Night Live, the Russel Brands, the Russel Kanes of this world who are all joining in the discussion, the ridicule, further exposing our leaders with comedy but every time there's also a serious side behind it all. I never saw that much comedy about Barack Obama in his two terms in office, but now I see comedy every single day about Donald Trump and other U.K. leaders. The comedy is not flattery that's for sure. 

And whether those leaders believe that they are being prosecuted by the media or anyone else, they only have themselves to blame. 

The fact that those leaders are in office at the moment is a massive GIFT to the world.  Those ‘elected’ leaders are literally a mirror to all other leaders in the world. Whether we love or hate them, they are a reflection of how the top leaders in the world are treating their ‘People’. And with ‘People’, I mean the electorate, the citizens, the employees, the unemployed, the elderly, the sick, the poor, the homeless. 

And whether we like what we see or not, it's time we all take responsibility for our own actions and how we treat each other. Leadership starts at home, it starts in the office and it starts in your community. When we change our own leadership only then will our leaders change.

Does this mean there will be a revolution? Absolutely there will be. It has already started and will continue to grow. It's hidden and it's visible at the same time. There are new leaders emerging, but we haven't met them yet. They are not the ones you can see and hear in the public arena yet.  They are planning and watching in the background, creating and developing a following. I liken it to the 2nd World War underground movement. I'm not talking about terrorists although our current leaders and media (who are owned by governments) may call them terrorists. They are definitely not, their work is being done in a very peaceful way.  

Those new leaders will emerge like a breath of fresh air to most, not everyone of course will embrace them, but the majority of us will. They will speak a new truth, develop trust and put their self importance last.  It will be totally and directly the opposite of what we have in our world today.  But it will be a very very welcome change. The timing will be exactly right.

I'm for one looking forward to that day. Happy leadership! 🙌

PS. By the way, not sure if you're into numerology or not, personally I don't understand it that well, but a fun fact to consider.  When the big crash occurred in 2008, that year number adds up to 2+0+0+8=10 1+0=1, the start of a new cycle is always a number 1. Guess what 2017 adds up to? Correct it's also number 1.

Watch out for major changes in 2017 still yet to come.

We have a saying at home ‘expect the unexpected’.

How Do You Test Competence?

The biggest challenge facing the UK economy is 'Skills Competence' and not 'Skills Shortage'. Everyone always looks at the glass as being half empty instead of half full. So focussing on 'Skills Competence' is better than focussing on 'Skills Shortage', don't you think? Competence is the holy grail, because assessing someone’s competence allows you to directly know whether they are equipped to do the job or not. We have a competence issue in organisations not a skills issue.

Competence: the ability to do something successfully or efficiently.

Appraisals, Annual reviews, Objective setting, 360 degree reviews or whatever your name is for reviewing someone’s performance doesn't assess competence. You can only test competence by asking the employee directly if they know the answer to a very specific set of questions that relate to ’what’ they need to know as an absolute minimum to do the job competently.

In every organisation things change. New products or services, new managers, changing procedures and processes, re-organisation which causes job changes, new sales and customer service processes, etc.

Job competency is always under pressure when change happens in an organisation and that's all the time.

To truly understand your employees’ competence you need to test them, regularly. Once you know their competence levels, you can do something about it.

Deploying learning materials in large silos (Learning Management Systems) or any other method of e-learning will allow you to teach skills but not competence. When you teach just skills, you have no idea if the learner has remembered the new skill and whether they've actually become competent in that skill. Indeed it takes time to become competent in any skill and usually it takes repetition of carrying out that skill before you become competent.

IMG_0970

We all know the following 4 phases of learning something new, like learning to drive a car:

1. Unconscious incompetence 2. Conscious incompetence 3. Conscious competence 4. Unconscious competence

The 4th phase is where we want our employees to get to as soon as possible, whether it's with Onboarding (Induction) or learning new skills/knowledge.

Every minute, hour, day, week or month that we take to get them as competent as possible, means the organisation is potentially losing money or not growing as fast.

The Psychology of Study goes as far back as 1932, when Mace wrote his book 'Psychology of Study' and the idea of ’spaced repetition’ was first muted. Earlier still we had Ebbinghaus who told us about the forgetting curve. It tells us that for centuries we've been debating how we can get humans to remember more than how to walk.

Let's take learning languages. If you've ever tried to learn a new language, then you'll know that only by repetition will you become competent in that language. Using flash cards are an even better way of learning to remember a new language. Put the English on one side and the translation on the other. Start with 50 cards on day one and when you know you have mastered a few, take those out of the pack and repeat the others. Keep going until you've mastered them all. It's fairly basic but it works.

It's the only way to become competent in that language. Of course you may decide to repeat it in 3 weeks, because unless you are using these sentences regularly, the chances are that you will forget them.

Take this concept into any skill in any organisation where you require it to become a competence in the person who is performing it and you will rapidly and successfully increase competence throughout the organisation.

Deploying this method is now easier then ever, allowing employees to become more competent through the power of mobile. Not only can you test competence and teach new skills, you can report on the overall competence of a group, a department, a division or the overall organisation. It allows you to succession plan, recruit for competence gaps, evaluate competence levels for new projects. It even tests the individuals who took the course, at the point when they are deemed to be ready to be tested over the phone by a real person. A great motivator for the learner to get up to speed and learn properly.

What if such a tool was available today? What a difference it would make to UK "Skills Competence', to the UK economy, to UK competitiveness, to the Economy of Organisations and especially to the people that work in them.

If any of the concepts above touched a nerve with you and you can see an application inside your organisation, please get in touch with me in the first instance. We’ll get a proof of concept rolling out for you within hours and start your organisation’s journey towards 'Skills Competence' quickly.

Wishing you massive success always.

uk.linkedin.com/in/stayingaliveuk/

@stayingaliveuk

 

Is your Social Media Policy liked?

I read with interest a recent newsletter with guidelines and policy on electronic communication and social media. Electronic communication has been around for a while and whilst it’s good to be reminded about what should and shouldn't be done, especially for new starters and young workers who may not be so used to email, in general it’s well established and most people know what is and isn't allowed. Social Media though is a different matter all together. The first question we have to ask ourselves is ’Why is Social Media so popular?’ Well because it releases dopamine in the brain, inside our pleasure/reward centre and that in turn makes it addictive. I wrote a paper on this last year, ’Do Social Networks Sell Drugs?’.

IMG_0656

As it’s addictive, it means for many it's almost impossible to leave it alone. Think about it, whenever someone, likes, shares, retweets, follows, invites, accepts, pokes or any other social network activity that has become part of daily behaviour, we feel good about ourselves. We feel like someone approves of us, in a world where mostly we receive criticism, it means we feel like we are getting praise. And of course that feels good and if it feels good, it becomes addictive. Especially young people, who get criticised by parents and teachers alike day in day out. Therefore when they are on social media they (mostly) will get positive messages. I know it has its down side too.

So now we need to think this through, because if it’s addictive and people can't leave it alone, will we still be as harsh on them when we catch them accessing their personal social media networks, whilst at work? Or do we accept, actually this is part of the modern world now and very little we can do to fight it.

Research from 2012 suggests that smart phone owners check their devices 150 times per day, about once every 6 minutes. But we're now in 2014, so we can safely assume it has gone up significantly? Americans aged 18-64 who use social networks say they spend an average of 3.2 hours per day doing so, according to research conducted in November 2012 by Ipsos Open Thinking Exchange (OTX). (http://styin.me/1b1O73t). I'm sure the UK is not far behind them and that figure will have gone up too.

flickr | rockerictic

One way to allow your employees to engage in social media activities is to supply them with an internal social media platform, which connects everyone inside the business, across geographical boundaries, allowing everyone to learn from each other and to collaborate on projects. Also allowing colleagues to like and comment on posts. This way you are distracting them from their personal networks, by allowing them to still engage in similar activities and satisfy their addiction. Actually personal Social Media, is allowing millions of workers to train themselves in order to assist their learning inside the workplace. Think about it, Facebook, Twitter and LinkedIn have provided free online training. Make sense?

Of course there have to be some rules, but we have to recognise that there is a bigger picture and we need to be conscious of that too.

Wishing you success always.

Did You Take Part in My Survey?

Confident businesspeople Background

I've been a serial business networker for many years, but questioned the ROI only in the past 12 months. And the main reason was because I started using LinkedIn in a more effective and productive way to do my networking with existing and new connections.

So here are the results of my survey. I had actually estimated previously the amount of time business professionals spend doing networking and estimated the cost annually. But this estimate is now backed up by this survey result.

Survey Results:

50% go to 1-4 networking events per month

50% spend on average 2.5 hours at networking events

50% spend 45 minutes travelling to networking events

50% always connect via LinkedIn afterwards

68% consider Linkedin as a networking tool

Here are my previous calculations of the cost of networking:

Cost of event, lets say £20 (non-membership events) Cost of travel to and from, lets say £10 Parking is free sometimes, I know, but City Centre events maybe £5

Time taken to travel on average lets say 20 minutes x 2 = 40 minutes Time at event on average 2 hours Lost productivity time, stopping and starting project work 30 minutes

Total monetary costs £35 Total approx 3 hours @ a modest £40 per hour lost time = £120 Total costs £155 Across the month for just 2 events £310

Total cost per year £3,720 (this is a conservative estimate)

Add to that any club membership if you have any or do the calculation for that instead.

IMG_0580

A LinkedIn premium account will cost you just £155 per annum allowing you to achieve so much more in terms of targeting the precise contacts you wish to get in front of.

Networking events are great to meet with local people, however it will always be a ’pot luck’ approach in terms of meeting the right kind of people for your business development.

And the amount of time (potentially 6 hours per month, a full working day) means that you could have found at least 30 new connections on LinkedIn that are on target for your business and start communicating with them. How many targeted connections would you have found at networking events.

Please don't get me wrong, face to face meetings are vital, but not with people who can't deliver you business. If you are just having a social, then that's perfect. But if you are looking for serious business then my suggestion is STOP hoping for 'Pot Luck'.

Wishing you Success Always!

photo

 

 

Will You be an E-MENTOR?

Student of economy Can you spare around an hour a week to be an E-MENTOR to help guide a 16-19 year old student on their path to a successful future?

I've been chatting with Diane Vernon,(http://www.linkedin.com/pub/diane-vernon/6/1a7/990), at Career Academies UK and she was telling me about their fantastic new programme called Career Ready. To work successfully they need to find willing volunteers to be E-MENTORS from the business world.

Mentoring is a crucial factor in helping a young person succeed in finding a job or place at University.

As an E-MENTOR you would communicate with a student via a new secure digital platform, as part of a structured programme. This eliminates the need to be located near your student or arrange meetings face-to-face. All E-MENTORS are DBS checked and trained by Career Academies UK.

Screen Shot 2013-11-15 at 13.56.25

You know the stats on unemployed young people in the UK, I don't need to remind you of that and if you've always thought of wanting to make a difference, you can do this now by contacting Diane Vernon at diane.vernon@careeracademies.org.uk or speak to her direct on 07786 170588.

You can read/download the full E-MENTOR pack by going to

http://styin.me/e-mentoringpack

Thank you for your support, I really appreciate it. I know this will be very rewarding for some of you.

I will be joining the programme myself!

Warmest regards and wishing you success always!

Michael 07866 471596

Screen Shot 2013-11-15 at 13.55.56

Just 3 Apps for busy Executives?

Just 3 apps for busy executives...really? If you are a baby boomer or even if you're not and you're not sure which apps to download on your shiny new Apple iPhone 5S or iPad Air.

How about just having 3 in addition to all the ones you get free from Apple of course.

The idea is for you to achieve a super fast review of what's going on what is being said about your company, so you can scan it (read), write it or find it.

Number 1 is Flipboard

flipboard-banner-logo-640

Flipboard is still for me THE best social integration magazine app around. There are others but as Flipboard was first and they made the biggest impression, for me they have stayed ahead of the crowd.

What do you need to do?

  • You need your company social feeds as priority 1. This means you can view and keep up to date with what your marketing teams are sending out.
  • You need your own social feeds if you have time to be engaged with them. You can have feeds from all the major ones, plus you can post and engage from within Flipboard too, so there's no need to download the individual apps. Its basically your single dashboard for everything.

IMG_0527

Second is LinkedIn

If you're no making use of LinkedIn, then you are missing out on some key intel. LinkedIn is now THE biggest and MOST important professional database in the world.

Fortune 500 employees are there for sure and most Executives have a profile, even if some of them are hiding them.

Time to get out of the shadows and be seen!

The LinkedIn iPad app has received a major overall and now its fast and accurate. You have to meet someone, call them or even research them. Using LinkedIn is the best tool for doing that.

Your company profile should be there too. With all the detail of your latest marketing posts.

Remember of course you can pull a lot of the feeds into your Flipboard too! Primarily though this iPad app is for research and engagement.

IMG_0528

Third is iA Writer

logo

Not much to be said, its a simple writing app, no distractions, no formatting, no fluff, just think and write. A draft email, a report, meeting notes, just anything that needs recording simply easily and safely. Done!

Screen Shot 2013-11-06 at 16.49.40

 

Go and get those and STOP playing games, use your mobile devices to do some business and stay focussed!

Success!

 

 

3 Must Do's to Win Business and Get More Leads

flickr | draken413o LinkedIn connection Mark Langston of Crystal Thought asked me to contribute to a blog he's writing. He wanted '3 Must Do's to Win Business and Get More Leads'.

Well that's a tough one, I can think of loads. Its easier to say what 3 things you must do when you get up in the morning then decide which are the '3 Must Do's to Win Business and Get More Leads'. Bathroom, Shower, Breakfast and sometimes in reverse order!

In my view the following 'Must Do's' are quite basic and of course as we know the basics are often forgotten.

So here goes;

1. Stop talking about yourself and start listening!

You have two ears, two eyes and JUST one mouth. A common mistake I see all the time is over-promotion. STOP! When you engage with someone either face to face or online, listen, watch and learn. Its in the stories they tell you, they share the secrets of what they need. SHUT UP! Do not be tempted to jump in and solution sell at the first opportunity of hearing their need. It could well be a false direction they are trying to send you in and after all nobody will truly say what they are struggling with. That would be too obvious, too revealing, too embarrassing and definitely not English. All is actually OK, if the government just got their act together, we would be OK. DON'T! Get drawn into politics, focus on the job in hand and ask the most important question, which is; 'What Else?'

2. How can you assist in ways that are not profitable for you but profitable for your prospect?

Business is built on trust and the fastest way to build trust is to do something for someone without expecting anything back in return. When doing your listening whether face to face or online, listen out for clues as to who they wish to meet and who their ideal prospect is. In fact if they don't give you those clues, which actually most people don't, then you MUST ask the question. It is highly probable that you know someone, who knows someone and before you know you could make an introduction. With the power of LinkedIn this is now very easy to do. Its YOUR job to deliver the potential prospect to your prospect. Trust is built on what you DO for people, not what you COULD do for them.

3. Its a numbers game, but they don't add up until you get personal!

Yes indeed, you have to kiss a few frogs before you find the ideal prospect, however you also need to get to know your network better than you actually do. In my experience you have an intimate network of only 150 people. I call these the 'Power 150'. These are the ones you need to leverage more than you are actually doing. Can you tell me what these 150 people do, who they want to get in front of and what their personal aspirations are? Whether you meet them face to face or via a video call, it doesn't matter, but get intimate, get to know who they are and what their business is about. They are the ones who will help you find the business that you need. As humans we will remember those that make the most noise. I'm not saying be noisy, but definitely be there alongside them, so they notice you. So now go and make a list of your 'Power 150'!

To get more FREE tips on social selling you can visit; http://stayingaliveuk.com/linkedinstinct/

Success!

Have You Ever Studied Ants?

flickr | samantha henneke I was recently in Greece and with temperatures in the 30’s, it's best to take it easy lie by the pool and observe the world around you, OK maybe people watch sometimes!

However even people watching gets boring, so whilst resting on my sun bed in the shade, I started studying the floor beneath me and to my amazement saw this fast moving highway of very small ants. Now usually in hot countries ants are very big, but these weren't and that made them all the more interesting.

As I studied them, I noticed that although their movements appeared random, many were carrying food crumbs back to their colony, which had entrances along a short section of a raised plant border wall. One by one several of these very efficient creatures were collecting these crumbs from all around the pool and taking this very important food stuff back to their colony.

By the way none of them actually ate the food on their journey back, which if you saw how far they were travelling, you would not have blamed them if they had. Now if this was a human doing this, ’collecting free food’, the chances are that it would have been eaten by the time they had completed the journey back.

I also noticed to my amazement that with larger crumbs 2 or even 3 ants would work together to carry it, as it was too big for just one.

This gave me an idea, next time someone in my party came back with cake at tea-time, I would use one of the crumbs and give those hard working ants a challenge. A super large crumb to see how they would manage this.

Have a look and see what happened, I recorded it on video.

http://www.youtube.com/watch?v=ChZGj9BEQRk

What did I learn?

Ants are ’Team Players’, one ant who passes the crumb and checks it out, decides to start moving it and immediately another ant starts assisting, and then another and another until I counted 12 ants moving a massive crumb. Nobody said, ’that’s not my job’ or ’I’m busy doing something else, or ’its not in my job spec’. They just did it because they know that one ant will never manage it on their own and therefore they just started helping out. The ants who joined in just happened to be passing by, they weren't called from the colony, didn't get an email and nobody checked their calendar to see if they were available.

For me it was just the best possible demonstration of excellent team-work. Wow if business could learn just one lesson from ants and if employees and HR teams could stop their compartment thinking, what a different world we would have around us.

Each morning a few scouts would be up early looking for anything that they might have missed and as the day moved on and more holiday makers sat around the pool, eating and drinking, more ants came out scouting the neighbourhood. Obviously they had developed their knowledge that more crumbs would be available later in the day.

Accordingly more troops were scouting in the afternoon.

So here are 3 takeaways from this story:

  1. Be open to helping out anyone in your wider community or organisation, without being asked for help, ’Just Do It’.
  2. If there is a big task or project happening, go and ask if you can help out. They probably will say ’no thanks’ but make sure you insist, even if it is to make the coffee!
  3. Teach your kids or colleagues the power of team work and share the story of ants. I found this great film on YouTube, which will explain and share the story of ants and their incredible behaviour. Watch it together with your kids or colleagues. Teach them how they can adopt the same approach in life.

http://www.youtube.com/watch?v=Z-gIx7LXcQM

Success!

What can The Workplace learn from Social Media?

culture map flickr - dgray_xplane For decades organisations across the globe, are searching for the holy grail, ’Employee Engagement’.

Engagement levels are on the rise globally but shifting across regions. Although the economic impact of the recession continues to rebound in some areas and recess further in others, engagement levels rose slightly to 60% in 2012, up 2 percentage points from 58% in 2011. We see the largest engagement increase in Europe (improving 5 percentage points) and Latin America (improving 3 percentage points). North America’s engagement decreased slightly by 1 percentage point—particularly in the U.S., where engagement dropped 3 percentage points—and Asia Pacific remained the same. [Source: AonHewitt: http://www.aon.com/attachments/human-capital-consulting/2013_Trends_in_Global_Employee_Engagement_Highlights.pdf]

So globally we've pretty much stayed about the same, which means 40% of employees are NOT engaged. But what does engagement actually mean?

Does it mean they show up but nobody is at work? They do the basics but nothing extra? They prefer not to get involved in those famous ’let’s be a team’ activities?

Or...people are busy with life, work is just a part of it and they carry their worries with them wherever they go including into the workplace? After all we have just one brain and leaving your troubles at home, just doesn't work, because our brain goes with us wherever we go.

But Social Networks have exploded and people are very engaged there! So what happened there?

I've been fascinated by Social Networks for the past 5 years, not only have I actively engaged with them, I've wanted to understand why everyone loves them so much.

That's when I decided to write ’Do Social Networks Sell Drugs?’

So here's the bombshell, we are not loving our workforce enough it’s as simple as that. Many years ago I was involved in the Health and Wellness industry and tried to alert organisations of the need to improve their wellness efforts at work. One of the ways that I suggested they did this was through an online survey called the ’Wellness Inventory’.

I remember presenting this to a major building society in the UK to the HR Director. One of the items on the ’Wellness Inventory’ that people had to answer questions for was an item called ’Love’. He saw this and immediately said; ’actually we don't think that is appropriate here’.

I realised in that instant that I was pushing water uphill with this inventory and getting organisations to adopt it and sure enough I had to change direction after a few months of getting nowhere.

I hear stories every day now from employees who work for small, medium and large organisations. Those stories confirm to me that people at work are not loved enough.

It's time to examine the success of Social Networks and take on board the tactics that these Social Network giants adopt to gain more members, more engagement and share the love.

It's not a bad 4 letter word, you must just try it!

Do You Drive a Car?

Share_the_Road_Sign21552I do and I'm also a cyclist and a Dutchman. I grew up in a cycling nation, where the bicycle has priority over cars and cars respect the cyclist. In The Netherlands most cyclists don't even wear helmets, because they know that the risk of an accident is very low and the car driver would more than likely get prosecuted if they knocked someone off a bike. I've lived in the UK for 36 years and the cyclist is still treated like a bl..dy nuisance on the road. Car drivers treat us cyclists like we shouldn't even be on the road.

I won't generalise but most car drivers speed, yes indeed, most break the law and drive way over the speed limit. Do I? I did in the past, so I'm not one to judge, but I don't anymore, it saves fuel, it's safer and you don't get there any faster, FACT.

So if you take disrespect for cyclists add some speeding to the mix, you've got a recipe for death and disaster.

I like to cycle whenever the weather is fine and dry. I don't live in the middle of the countryside but I'm also not in the city. I live and cycle near a few towns and yes the traffic at times can be heavy, although actually most of the time it's fairly quiet, but that's part of the problem. Car drivers also believe they are invincible and that mostly there are no cars coming the other way...wrong!

And...car drivers see me as a massive nuisance on the road and for some bizarre reason decide to speed past me. Whether these are small cars, 4W drive cars, people carriers, taxis, trucks, vans, ambulance, fire brigade, police, basically everyone does it.

IMG_0257

I am convinced that those drivers have never been a cyclist as they would know what it felt like to be out in the elements, very often with strong winds in this country and to have vehicles speeding past you, you do feel very vulnerable and very much in danger. I know keen cyclists who have given up on cycling and sold their bike, because they are in fear of the British roads.

And when they pass at high speed they have no regard as to what might be coming the other way. I witnessed 5 near miss head-on collisions in just 3 cycle trips. And I see at least 1 on most trips. They are in such a hurry to get past me that they take risks and have no regard for oncoming traffic and pass even though there might be blind spots.

At least on every journey, people pull out in front of me, cut me up and speed past me so close that their wing mirrors nearly clip my handle bar.

These drivers may have their own children and I wonder how they would feel if they knew, when their kids were out on their bikes, that cars behave in this way?!

They would soon change their own attitude towards cyclists.

So if you are reading this and you can look in the mirror and identify with the fact that you are one of these drivers who has no patience for cyclists, now is the time to change your attitude.

I see many drivers who slow down to a snail’s pace for horse and rider, but I virtually witness nobody doing the same for a human cyclist.

I've just been to Amsterdam for a short holiday and OK it's my home city, so I will be biased. The inner city is almost completely void of cars now. It's a joy to be seeing how cyclists are given priority and are treated with respect, something I feel probably won't happen in the UK EVER!

DSC01220

Some great comments and discussions started as a result of this article, please read them below in a special storify slideshow.

Do You Follow The Crowd?

If you are in business or working for a business, you are more than likely examining the results for 2012 and wondering what 2013 will bring. Reinvention? Examining the offer? Going in a new direction? Looking for new partners, sales channels, sales people?

These may all be questions that are being asked at the moment and maybe your business coach or business consultancy is asking you to think about those too?

Last question, why do we do this now when we have crossed this magical December 31st into a new year?

Shouldn't we be examining these questions each and every month? Maybe some of you do, but...

There's something in our human nature that causes us to be creatures of habit and we have a habit of following the crowd and when the world at large is doing it as well.

flickr | nationaalarchief

David Bowie decided to not follow the crowd. On the 8th January he released a new single and announced a new album, after a decade in the dark. OK so what is special about that? Well nobody in the music industry or press knew about the fact that he was recording, and they had no idea that the single was being released until it was done on the 8th January. So it made the national and international news instantly.

designspiration.net

Why follow the crowd? We do it most of the time and research confirms that we are hard-wired to follow the pack.

Gregory Berns [ http://en.wikipedia.org/wiki/Gregory_Berns ] is an American neuroeconomist, neuroscientist, professor of psychiatry, psychologist and writer. He did some experiments with the ABC network in the US and below is a summary of one of the social experiments that he researched.

They invited a group of strangers to Jean George's Asian restaurant in lower Manhattan for a fabulous dinner -- and a surprise.

Party planner Colin Cowie and his friend, Donna D'Cruz, were in on the experiment. Their role was to exhibit outlandish behaviour most people wouldn't dream of while out at dinner with a group of strangers.

Cowie and D'Cruz licked their fingers, a dinner table no-no. Cowie picked his teeth. The guests initially seemed not to take the bait -- until dessert rolled around.

D'Cruz told everyone they should pick up pieces of mango face first, using their mouth. Eventually, people who were total strangers at the beginning of the evening were passing fruit back and forth, mouth to mouth.

Only Harold and Maria, a Canadian couple, passed on the gustatory familiarity. Finally, Harold was the only one who dared to ask, what is the point of the dinner?

Cowie explained the experiment to the group. "I think because we broke the rules, and we made things possible at the table, several of you followed suit with it."

One woman at the table said: "I think the majority of people will look to see what others are doing and follow their example."

Conforming Can Have Dangerous Consequences

This test is an example of our human need to conform. In fact, Berns' experiment is a variation of one done many years ago by another scientist trying to decipher an extremely vicious instance of conformity -- why so many Germans followed Adolf Hitler down the path to death and destruction. Berns says there are two ways to explain conformist behaviour.

"One is that they know what their eyes are telling them, and yet they choose to ignore it, and go along with the group to belong to the group," he said.

The second explanation is that hearing other opinions -- even if they are wrong -- can actually change what we see, distorting our own perceptions.

Berns wanted to see what was happening in the brain during his experiment. Using an fMRI, Berns found that, during the moment of decision, his subjects' brains lit up not in the area where thinking takes place, but in the back of the brain, where vision is interpreted.

Essentially, their brains were scrambling messages -- people actually believed what others told them they were seeing, not what they saw with their own eyes.

flickr | library_of_congress

"What that suggests is that, what people tell you -- if enough people are telling you -- can actually get mixed in with what your own eyes are telling you," Berns said.

And for those who went against the group, there was another intriguing result: Their brains lit up in a place called the amygdala, which Berns calls "the fear centre of the brain."

"And what we are seeing here, we think, is the fear of standing alone," Berns said.

So why do people follow the pack no matter how ridiculous it seems? Perhaps it's not so much about good and evil, right and wrong, smart or stupid. It might be, as Berns' experiment suggests, that our brains get confused between what it sees and what others tell us.

Just knowing that might help us guard against it.

What product or service are you planning or considering that can be kept a secret until you are ready to launch it to your prospects and customers?

Keep your powder dry, have less fear about rejection and more resolve about success.

Stop following the crowd and be DIFFERENT in all areas of your business.

Success!

What does Ben want for Christmas?

Meet Ben…

Ben lives in Worcester, had a tough time with his girlfriend, who had his baby and a paternity test confirms he's the father (OK so that's his story), but she'd rather go back to her ex boyfriend claiming that he's the father, so kicks Ben out. His now ex girlfriend is back with her ex, who does drugs and now she can go back to drugs too. Wondering what kind of life that baby will have? Ben in the meantime loses his job, loses his car and now has to go on a waiting list for a hostel, as its already full.

If he raises enough money, he may be able to get into a B&B for £25 per night, but only if he's really lucky. So far everyone is passing him by and not paying any attention to him, because they're busy buying Christmas presents for their families and rushing through the crowds, snarling at anyone who gets in the way. Ben reckons it will be the cardboard tonight, which he stores behind the yellow grit bin. That's his bed, the pavement is his home, his desk, his kitchen, his front room, the bathroom, oh I forgot to say his hands and fingers have this black and dirty appearance, you know the ones that look like they've really not seen water for a few weeks.

So I share a few pennies and wish him luck, walking away with my shopping bags and wondering and wishing if Ben will ever get that warm bed tonight or whether he will be under his cardboard bed sheltering from the cold.

If you are visiting the Worcester shops, look out for Ben, you'll only miss him if you are rushing selfishly around the shops, thinking only of the presents you still have to buy.

I know Ben isn't alone, there are many others. Happy Christmas Prime Minister!