Marketing

Leaders are failing is everywhere

Hugh MacLeod

How do leaders become leaders? It’s a question I have asked myself since 1977.

That’s the year I started work in London and have worked for a variety of leaders, some good, some bad and some very ugly.

The ugliest of leaders walk around like they own the joint, order us to follow their commands and if we step out of line will tell us in no uncertain terms to either buck up or ship out. I’ve seen plenty of those in my career and in fact those are the ones I remember the most.

Bullying behaviour has a massive influence in leaders becoming leaders. You only have to look at Korea, Russia, Syria and the big old USA.

At heart we’re still all apes and warriors and our evolution hasn’t changed much in our desire for ‘dominance hierarchy’.

So when the loudest ape in our community shouts, everyone listens and takes notice. Generally the loudest ape walks away with the prize, in the world of apes it means controlling the tribe and getting priority in choosing mates. No different in human communities then!

I know the population delivers some pushback from time to time, dictators have indeed been toppled, but usually only to be replaced by another one. Somehow we want the bully in control, because they have the best chance of winning over our adversaries, our enemies, other threatening neighbours. If the bully is in charge we feel we’re safe and our family group is protected.

We have chosen our leaders, whether you like them or not, we’ve all voted them in, believing they will be our saviours and of course they have no such intention. They are only out to save themselves, just like you and me.

Happy voting!

Michael de Groot

The Season’s adverts have started!

Hugh MacLeod

It’s barely the 1st November and I saw my very first Christmas advert on TV. I was having some lunch in the kitchen, whilst ‘Loose Women’ was playing on the TV. As this was on a commercial station, I saw and heard my first 2018 Christmas advert.

It’s only the 1st of November!!

This means we nearly have 2 months of Christmas adverts ahead of us. And that’s why I try to avoid any commercial TV or radio stations, because the adverts drive me insane.

The trouble is with the digital world we live in, it’s going to be almost impossible for me to avoid seeing and hearing adverts, especially the Christmas ones. Whenever I deliver any kind of talk or presentation about storytelling I ask the audience if they like the adverts. Usually I have just a few hands that go up and that’s because they work in the marketing industry, most of the room keep their hands down. 99.9% of everyone dislikes the adverts.

I work in the industry too and I can’t bear (or is it bare?) them.

Why?

Imagine a large rock and think of that rock as your brain. Now take a hammer, doesn’t matter what size, think of that hammer being the advert. Pound the hammer on the rock multiple times, what do you get?

A dent on the rock, that will stay there forever. And that’s what’s happening in your brain when the advertising industry continually repeat their adverts on all the possible channels and networks they can think of. You know the ones I’m talking about right?

Whether you’re browsing on the web or walking through the high street or shopping mall, notice what you are looking at. Might some of those items be the exact items that were being advertised?

Did you ever experience a phenomenon called ‘Amazon Amnesia’? Made up word of course, it’s not real but it has a nice ring to it doesn’t it? It’s when you receive a parcel in the post and you can’t even remember what it was that you ordered! Well you can thank the advertisers for that. You may even have experienced bringing home a product from the shopping mall or high street and wondered why you bought it. Yep, exact same reason. The hammer (advert) created a gorgeous neural pathway for that product in your brain. When you saw it you may have been compelled to buy it, without realising why.

99.9% of the junk we buy we do not need.

There are children going hungry, there are people living on the streets and all because society is too obsessed with wanting the next iPhone in their hands, when the current on is working absolutely fine. Nobody wants to connect the dots between buying stuff and the state of the world, whether it’s hunger, homelessness or climate change.

We’re all so totally self-obsessed with our own wants and needs that we dig our heads in the sand and just think of number one, yourself.

Happy shopping this Season!

Michael de Groot

It happens in ‘Micro-Moments’!

Hugh MacLeod

I came across the term ‘micro-moments’ when I attended a talk by Qasim Majid, the CEO of digital agency ‘Wow-Zone’ — https://www.wow-zone.com.

It made perfect sense to me at the time. According to Google ‘Micro-moments’ are critical touch points within today’s consumer journey, and when added together, they ultimately determine how that journey ends.

You can download Google’s e-book on the topic here: https://styin.me/2P9uzoF

We hear a lot these days about being in the moment, instead of living in the past or future but very little is discussed about those ‘micro-moments’ in marketing. Nowadays we are so addicted to our mobile phones, surfing the web and social media channels, whilst also communicating via text with our business colleagues and loved ones. This means we are absorbing tiny (micro) bits of content in split second increments because we jump from app to app, experiencing a ton of distractions along the way.

So how do we capture the attention of those micro-moment actors?

Only by knowing what they are actually searching for or even having some insight into their habits, their dreams and desires.

That’s why Amazon are so incredibly successful, they already know and can deliver the right messages with incredible accuracy. How many times have you bought something from Amazon and wondered afterwards why you actually bought it. Was it because they suggested it or was it because you did actually need it? Probably the former.

It’s a never-ending puzzle for marketers to solve.

Happy creating!

Michael de Groot

You may have heard it before?

Hugh MacLeod

You may have heard it before. ‘You are the biggest storyteller in your life’. And most of it are lies. Lies about the people around you, lies about the world around you and most importantly lies about yourself.

Our mind is incredibly creative but it’s also very stupid. Because of your own conditioning, you believe the lies you have been telling yourself. Those lies become your truth because you have been thinking them over and over.

And this is how the media, advertising and politics work. Say something over and over and eventually it becomes hard wired in your neural pathways, a physical connection is made between your neurons that eventually become your truth, your beliefs and now you behave and act upon those new beliefs (lies) you have been exposed to, either by your own thinking or someone else’s thinking.

You (and I) believe we have free will and of course we do not. Free will disappeared when they invented the mortgage. Landowners (call them banks) realised that if they gave you a loan to buy some land (house) then basically they can determine your behaviour and actions to ensure you pay back that loan.

Queue the Bank of England and now you have removed free will in the minds of the world’s population.

You believe you are the hero in your life, when in actual fact you are just a character in a script which has been written by the over lords (and ladies) that own you.

Happy storytelling!

Michael de Groot

Have you actually compared storytelling with marketing?

Hugh MacLeod

I wouldn’t wish to presume of course, I can only go by the fact that I’ve never heard anyone talk about it or even hear anyone consider assessing it.

Picture the scene.

Marketing lay out their stall for the forthcoming year. They present their plan to the board of directors and show them a multi-million dollar spend on advertising, inbound marketing, posters, flyers, influencers, social media ads, SEO, PPC etc, etc.

Queue script writer/storyteller and video director. They present their video episodes, which includes a story about the founders of the business, the early pioneer clients, their current clients, their staff and their own individual stories in life and work and best of all an episode about why the organisation exists, their passion, value proposition and their why.

Which one sounds more interesting to you? And which one will have longevity in the minds of viewers, investors, customers, brand fans and kids?

Yeah, I thought so. Why isn’t everyone doing it then? Why does everyone on Facebook, Twitter, Instagram and LinkedIn promote their crap and I’m only calling it crap because as we all know adverts suck!

Happy advertising!

Michael de Groot

Storytelling should be simple right?

Hugh MacLeod

When it comes to storytelling, we make it too complicated. We hear stories, narratives and anecdotes all the time, but we don’t turn around and say, ‘ah, that’s a story I am listening to or oh no, that’s a narrative or anecdote.

We just are engaged by what we’re listening to and we connect the dots in our brains in relation to what we have experienced previously. It’s almost impossible to create new neural pathways without referencing older neurological pathways that already exist.

For example whilst you are reading this, you in theory are creating a new neural pathway just with this short article. However the article can not exist on it’s own because you would not have any way of bringing it up from your memory. It has to be connected to something else that exists in your brain. You already have a neural pathway established which knows something about storytelling. For example when your mother or father told you a story, it’s likely that you will be able to recall what one of those stories were. Therefore you have some beliefs and opinions about stories already established. The neural pathways may be a pit rusty, but because you are receiving potentially new information about storytelling, you brain will attach the new information, the new neural pathway, to the old rusty pathway and refresh that part as well.

So now you have created more relationships to do with storytelling in your brain, which means whenever you hear, read or see something that mentioned storytelling you will be able to recall the whole lot in one go.

Clever or what?

But it’s the job of the speaker, writer, presenter to invoke this inside of you.

Without either a story, narrative or anecdote, which for me are all the same, you don’t have a chance to make the connections and therefore it will be totally forgettable.

Happy storytelling!

Michael de Groot

Marketing is a failing practice?

Hugh MacLeod

Whenever I hear the word ‘marketing’, I hear ‘advertising’. And we all know that advertising sucks. Well it does in my world, nobody truly love the adverts, they are an interruption to your browsing or watching experience and possibly 99% of them are not interesting, they are brainwashing of the highest order.

Ever found yourself buying something you then realise you didn’t actually need after all? We’re exposed to maybe 5000 ads every single day, whether it be on TV, Radio, Web, Podcasts, Billboards, Posters, Bags, Product Placement and many many other methods that we may not even realise are there. They all effect our subconscious mind!

Unfortunately advertising works, because otherwise they would have stopped it a long time ago. Further bad news for the marketers is that the discerning browser and watcher is now switching off from the constant bombardment of ads and switching to places where there are no adverts, Netflix may spring to mind. We’d rather pay for a service we can enjoy instead of getting a free service we don’t enjoy.

In our house if we’re interested in watching a show on TV channel that has adverts, we record it. When we watch it back, our remote allows us to hit the speed play button three times and it skips the 3 minute ads interlude. I can tell you we were overjoyed when we found that button!

So why do marketers continue with the ads instead of sharing stories. The temptation is there I know, everyone is doing it so you have to join the bandwagon for fear of missing out.

Truth is, stories work even better, just look at the movies. They are all stories and we love them. When they write the script they don’t think, where can I fit in an advert or product placement just so the viewer can get distracted.

You can still feature your product or service in your story, but a word of warning, don’t be tempted to explain every single detail, your story is there to make someone curious. Curiosity is so much more effective then telling the viewer or reader everything that you want them to know. They won’t remember anyway, just share a story that is relatable and will make them think a bit further. Leave it up to their own imagination, let them feel and imagine like they are featuring in your story.

Happy storytelling!

Michael de Groot

Why Content?

Hugh MacLeod

I heard a statistic the other day, every day 50,000 new blogs are started. In a working year that amounts to around 13 million blogs. The majority of those blogs are vanity projects, they are unlikely to be seen by anyone or rather be found by anyone.

Unless you are going to spend advertising dollars or pounds to get your blog seen it will probably become your little writing platform and that’s all.

Of course big corporates do spend millions promoting their blog or news channel, they believe that their customers or followers want to read their stuff.

Think about the amount of digital words you read in a day. I’m not talking about the Facebook posts, but you may wish to include that too. Yes, me too, I have no idea but if I were to make a guess it’s likely to be a maximum of 1000 words. That would be the very maximum. And yes I would include in to that any social media, although I’m no longer active on Facebook, so it excludes that, but I am including the Apple news app, which I scan very quickly.

Our attention span is suggested as being only between 8 and 59 seconds. I never understand why they give this spread, are we then supposed to calculate for ourselves the medium?

My personal guess is that it’s realistically around just 20 seconds and that’s exactly why I started creating a weekly cartoon, which is exactly 20 seconds.

Sure I’m still writing, but I have shortened my blogs considerably and yes for me I do believe they are my vanity project. I never wanted to blog, I didn’t consider myself as a writer and as English is not my first language I worried whether I would ever be able to pull it off. I’m pleased to say I have managed to train myself to write regularly now.

I did stop writing on my own blog and instead moved here to Medium as even though I don’t get that much engagement, at least the chances of being seen are greater.

Happy creating!

Michael de Groot

The Customer is King (Queen)

The customer is King (Queen)…but only if it suits us.

Corporations, small, large and micro are after one thing, your money!

Whether you are selling to consumers, involved in business to business dealings, selling on market stalls or an ecommerce hustler, you exist primarily to sell something in return for money.

That money pays for your expenses in trying to sell your stuff and then pays you and your employees’ wages so they can live in happiness.

Wrong!

Money doesn’t make anyone happy, it has been researched many times over, sure money helps, but it doesn’t make anyone happy as such.

Even Kings and Queens through the ages who’ve had it all, fame, power and money, but the one thing they didn’t have, guaranteed happiness.

Even making your customer King won’t make them happy either.

We often believe that in order to keep loyal customers we need to make sure they are happy and go out of our way to make sure they stay with us. Corporations go through huge expense in making sure that clients stay with them. They wine and dine them, organise events for them to attend, free tickets to sports matches and all in the hope and desire that they will stay with them for a lifetime. After all a loyal customer is a sure bet for profits.

And all those activities just make your products and services more expensive and inevitably increases the sales price to them, at which point they start looking elsewhere.

If we truly believe that the customer is King (Queen), we need to provide a fair price that sits well with the client, is competitive, honest and transparent. No frills, no extras, no entertainment, presents, gift cards, corporate hand outs, just honest and authentic business.

Practice this with outstanding customer service at every step of their journey and they will be a loyal customer for a very long time. And if the price hurts at any stage, tell them to speak with you and you will do what you can to assist them even on a temporary basis and they will do the same for you too. True partnership.

Happy selling!

Michael de Groot

Thank you

I would like to express my gratitude to you as a follower in my network here on Medium.

I have no idea if you’ve actually managed to read my Typewriting publication, but if you have and you’ve engaged with any of the short articles, I truly appreciate you.

If ever you’d like me to write about something you are curious about, do reach out and ask me. I would love to practice my writing, research and analysis on topics my followers would like to hear more about. Topics, I am happy to write about are, storytelling, marketing, engagement, whiteboard animation, mindfulness and minimalism. But I’m happy to contribute on other topics too. I am never short on opinions or advice.

Thank you so much and I look forward to hearing from you.

Kind regards, Michael

ps. I just discovered that I can send these letters to any followers of my publication on Medium. I assure you that I will not make it a regular habit to email and you can manage your email settings as well.

Hubspot

I have been searching for a cloud CRM for years, one that I would be happy with and I am over the moon to say that I have finally found what I’ve been looking for. I know, I know it sounds corny and I will have no vested interest in promoting Hubspot apart from the fact that I would love for small business owners to have an amazing experience with their CRM too.

I do not pay for Hubspot by the way, they provide a CRM for free, completely for free, let me say that another way, no money leaves my bank account every single month for using Hubspot. Yeah I know, it sounds too good to be true, well it is totally true.

Of course they do have a paid service for sure and that’s not even that expensive either. Let me describe some of the benefits I am getting for using their cloud based CRM system.

Oh I must just say that I do not engage in any email marketing, drip feed campaigning, squeeze page downloads or other spam practices whatsoever. And that’s just as well, because that means I can use the free Hubspot product.

I can add contacts, manually, upload, via email bcc and tag them.

They allow me to IMAP my email, that means when I send email to my contacts, it is synched with my normal email provider, which is Google G-Suite, via Apple Mail. Everything syncs beautifully. This means my conversations with contacts are beautifully kept together on my contact record inside Hubspot. I need this because it means I can develop a closer one to one relationship with my contact. No bulk emails from me, but of course they do it if you pay for it. I highly recommend that you do not use bulk email practices by the way.

Anyway, more benefits, the contact’s domain, if it is a company one, will automatically bring in the company details including the company LinkedIn page. Incredible!

If I send an email to my contact, it allows me to add a follow-up task inside Hubspot really really easily, which means I have no need to add this anywhere else. Really super easy indeed.

Of course then I have a task list, a deals section, lead/contact capture forms, tracking code for my website, even a cookie pop-up for my website.

It just works beautifully and fully integrated, I am really super happy with their solution, can you tell?

They are also completely GDPR compliant and the only company I have come across who actually laid out their stall in connection with GDPR, clearly and showed a roadmap of product updates and releases in order to allow us as users to be fully compliant and they did it all on time as well.

The promise is that it will be free forever, so let’s wait and see if that’s true. I guess they want raving fans, testing out the product and be so impressed with it that one day they will sign up to purchase some of the paid options too.

I’ve tried many CRM systems during my digital career and am now kicking myself for having tried out so many before finding what I am truly happy with. I love it’s simplicity, I see so many that have made it so complicated.

Happy contacting!

Michael de Groot

Mailchimp

Made a major decision, which is to end my courtship with MailChimp. I’ve flirted with Mailchimp for at least a decade, using it to send newsletters at first, then adding people from capture forms and in the past year adding new connections from LinkedIn and drip feeding them useful and practical information and it actually was. I did carefully think about what to share with my connections and start some engagement and some of it did work.

And I did all of this because the greatest marketers of our world teach us all to build our lists and then provide them with value to convert them into clients. I’ve always felt incongruent and at times very inauthentic with this approach and last year I decided to stop all drip feed practice completely.

My current Mailchimp account — no lists!

I had already stopped email campaigns but when MailChimp released free email automation, I got interested again.

No more, I myself do not like being on the receiving end of any email campaigns, so why would I do this to my contacts. If you’ve ever had one of my automated emails, I sincerely apologise, I was on my learning and growth journey.

Now with GDPR upon us in just a month, I felt it appropriate to divorce MailChimp. It feels amazing!!

Happy emailing!

Michael de Groot

Suspicious

As I get older I have noticed that I’ve become less trusting and more suspicious of strangers, their motives and their communication. I will readily challenge unsolicited emails I receive, ask deep and probing questions on how they found my email address and why they are sending me marketing emails that I had not asked for.

Here’s an example. Note that this was the 2nd email I received. I had junked the previous one, hoping he wouldn’t follow-up, but follow-up he did.

Hello Michael,
 
I hope you are doing well.

Did you have the chance to take a look at my previous email?
 
Would you be interested in an opportunity to accelerate and automate Staying Alive (UK) Ltd’s Influencer Marketing processes?

I would love to learn a bit more about your day to day process finding and managing influencers and see how (company name) can help you save time and energy.
 
When can we plan a call to address these matters?
Or, if you are not in charge of this topic, could you please forward my email?
 
 
Have a great day,
 — 
Thomas

I decided to dig deeper after receiving this 2nd email;

Thomas thanks for your emails. I regret to say that I’m not keen in influencer marketing processes, it’s just another way to sell stuff to consumers that they do not need. But thank you for thinking of me and please remove me from your future correspondence. One heads-up for you, it actually is illegal in Europe not to have an unsubscribe button on your emails, I have no idea what system you are using, but please be aware when you are emailing your prospects in Europe, it could cause you some issues and potential financial fines if reported. Success with your campaign and please remember to remove me from your list. I appreciate it.

ps. How did you manage to locate my email address by the way? It would help me to understand this. Thanks!

His response;

Hello Michael,

Thank you for your reply. 
I obtained your email through LinkedIn. The reason we do not include an unsubscribe button in our emails are because they are not marketing emails, i.e. newsletters, but rather proactive solicitations to initiate a discussion about a delimited topic.

Either way, you will not receive any more emails from us, given that replying positively or negatively accounts for an unsub request.

Wishing you a great day,

Best,

I could have left it at that but I didn’t, I started further probing, challenging and maybe even being passive aggressive in my stance with him, see below;

Thanks Thomas I appreciate your response. So I’m curious because we’re not connected and therefore how did you see my email address on LinkedIn?

Thanks for helping me uncover a glitch in the system?

I’m sorry to disagree with you, your emails most certainly come across as sales/marketing your services, it is actually quite obvious. In your email you are asking me “how [company name] can help you save time and energy.” That for me is a sales proposition Thomas.

Now if you had connected to me on LinkedIn and started a low level conversation by sharing some content, I might have reacted differently.

Get an unsolicited email from someone you don’t know and there is a repeat email that chases a response for me is most definitely marketing, sorry.

Success!

Needless to say, I have not yet had a response to that last email and I suspect I probably will not. I do understand why he’s trying to say it’s not marketing, because he’s been taught that newsletters are marketing and a sales email is not marketing, well, I most definitely disagree. Sales, marketing it’s all the same these days.

And then the feeling came up in me that I want to report this guy to LinkedIn. How is he scraping emails from LinkedIn when we’re not even connected, maybe I am connected to another employee or hacker somewhere. So from this point onwards I feel I should be less trusting of people inviting me to connect on LinkedIn, they never personalise their invites, so I could be accepting the next email list builder by accident.

Am I the only one feeling this way? With the Facebook scandal continuing to brew, maybe I’ve become more paranoid. Then today I also heard about a data breach on an exercise app and people’s details being stolen.

This internet is not working out as well as we thought is it?

Happy emailing!

Michael de Groot

KFC ran out of chickens

Colonol Sanders chasing a chicken — Michael & Josh #dailycartoon

KFC UK & Ireland recently ran out of chickens. Something to do with transport and changing supplier to DHL. Was wondering if any chickens managed to live longer as a result, which inspired our cartoon. So the question is: ‘Why did the chicken cross the road’?

I saw on the 5th March that supplies are back up to 97% and nearly all stores are back to normal. The chickens nearly got away with it but not quite.

[embed]https://www.youtube.com/watch?v=tsQyYSlVq4c[/embed]

Michael de Groot

Are you guilty of using the ‘sheep dip’ approach?

FullSizeRender.jpg

 I am sorry to say, I'm guilty!

It's not that I'm not wishing to be super personal and to engage with one person at a time and appeal to their specific goals and aspirations.

The truth is there are just not enough hours in the day to engage with every new connection request and every new follower at a level that I would ideally like. So some automation is inevitable. I'm still experimenting too and have already adjustedsome things.

I'm not using autobots as such, but I am manually adding new connections to my CRM and an automated process and messaging them with the same template message. And no, I don't feel great about it, but it's working at the moment.

My goal is to be engaging and strike up a conversation, share some valuable content and information that is free and at the same time being careful not to pitch anything. Its totally not my intention to do any kind of pitching. Eventually I'd like to have a conversation, which I call a discovery call. And that again is to provide some value, not to pitch.

I have carefully designed this process after weeks of testing it and receiving some deeper level of engagement with new connections, especially on LinkedIn. Anywhere else it's much harder to do. Email is still one of our default go to apps each morning. I know it's Facebook for most too.

I state very clearly in my auto emails that my purpose is to engage at a deeper level and invite recipients to unsubscribe if they wish to and indeed some do, but not as many as I had originally expected. Maybe one every 2-3 weeks.

I do receive a fair bit of engagement from these new connections and I also notice a lot don't. I'm surprised because they asked to connect with me in the majority of cases, at least 95% of them are incoming requests. Usually with no reason given for wishing to connect by the way.

The real engagement occurs when after a few touch points, which are a combination of engaging with their profiles and sharing some content and information, you manage to get agreement for a discovery call. When you are able to engage in a conversation with your connections, more clarity about who they are and what their goals are means that you can start to look out for clues and understand better how they'd like you to engage with them in the future. Over the years I've come to realise that this is by far the best method.

The goal always is to end up having a conversation. I believe by phone and usually Skype with video is best. I'd like to try other methods too, like Facebook messenger with video, although having tried it twice, it's still a bit unstable.

If you'd like to skip all the automation and go straight to a discovery call then by all means go for it and head over here,

http://www.stayingaliveuk.com/lets-talk

in the meantime let me know how you're feeling about my automation and by all means share your ideas and strategies that are working for you? 

LinkedIn created a brilliant eBook with my favourite illustrator. @gapingvoid (Hugh Macleod) creates the most amazing messages through his illustrations. Read more about him and@gapingvoidhere: (http://www.gapingvoid.com/blog/team-members/hugh-macleod/)

Occasionally I will share one of the articles and illustrations from the eBook and give you my opinion, interpretation, insight and my meaning.

@stayingaliveuk



#contentmarketing #content #socialmedia #engagement #marketing #socialselling #sales #empathy #distraction #purpose #relevance #trust #love #mastodon #why #linkedinlectures

Online is great and talking is even better. Everyone's ultimate goal in business and life is to make real connections, where you meet someone face to face. Before that meeting a conversation is the ultimate icebreaker. I value my LinkedIn connections and realise that I don't really know you or what your goals are and how I might facilitate or support those goals. Feel free to click through and book a call with me (https://www.stayingaliveuk.com/discovery-call/). I have blocked out only Fridays each week, excluding holidays, for calls. Hope to speak with you soon.

Why is Storytelling so important? Chapter 3

@stayingaliveuk

@stayingaliveuk

It is said that narrative thought creates stories that are coherent of particular experiences, temporally structured and context sensitive (Baumeister & Newman, 1994).

On a day to day basis you take in millions of bits of data and in order to make sense of it all you literally develop your own daily story with all that data. 

You are actually the biggest storyteller yourself.

This means you are already very accustomed to stories and therefore anything that comes your way in the form of a story, you will accept quite readily and weave that into your own story with its own characters, outcomes and timeframes.

Let’s take your trip to the gym. Some of you go daily, 3 times per week or just at the weekend and some of you may not have made it yet.

However, we all have a picture of what a gym looks like. Lots of exercise machines, weights etc., maybe a pool, a cafe and many other amenities.

When you think about going to the gym you almost certainly create a short story in your brain. You see yourself getting up, doing whatever you do, changing into your gym wear, travelling there and doing whatever you like doing the most and travelling back.

You may not include the travelling part, you may just see yourself doing the exercise. Just enough to get you motivated to follow through.

Everything you think about, well nearly everything, develops in the form of a story.

What have you been thinking about lately? Share your answer in the comments below.

You can download the full story by clicking HERE.

#storytelling #content #socialmedia #engagement #marketing #socialselling #sales #empathy #digitalmarketing #storyteller

Online is great and talking is even better. Everyone's ultimate goal in business and life is to make real connections, where you meet someone face to face. Before that meeting a conversation is the ultimate icebreaker. I value my LinkedIn connections and realise that I don't really know you or what your goals are and how I might facilitate or support those goals. Feel free to click through and book a call with me (https://www.stayingaliveuk.com/discovery-call/). I have blocked out only Fridays each week, excluding holidays, for calls. Hope to speak with you soon.

Why is Storytelling so important? Chapter 2

@stayingaliveuk

@stayingaliveuk

Telling stories isn’t always that simple though is it? Let’s take the scenario of a product or service.

This is what most people believe.

  1. You have to share what the product/service does.
  2. You must share how the product/service performs.
  3. You’ve got to demonstrate, through testimonials, how the product/service has helped others.
  4. You’ve got to give people an incentive to purchase your product/service.

Wrong! Your buyer will think, ‘so what? My problem is unique, nobody has my problem, I am the only one with this problem and I can’t see how your product/service will help me.’

The reason they come up with these objections is the fact that they haven’t emotionally connected with your company or product yet. The only way you can create emotion in anyone is to have them buy into your story first. This could be about you personally, your company or your product.

How interesting would it be if you told the story of how your product was created and road-tested. Even more powerful would be to share who was involved in the product creation and how long it took you to come up with the idea, prototype it and then manufacture it. How you got consumers of the product involved in testing it and giving their feedback. How the feedback made you shape the product/service and made it even greater.

You may remember Apple’s iPhone 4 ‘Antennagate’ a few years back where consumers had reported that the signal was poor when your hand obscured the antenna. In the end only 0.55% of buyers complained but Apple gave everyone free bumpers to stop them from obscuring the antenna. In an unprecedented move Apple showed us a strange room where the iPhone was tested. Not everyone will have seen it but it’s the only internal room that I have seen in Apple. It gave me a fabulous insight and increased level of trust in them. Apple never shared how the product performed, they just shared with us a story of how it was tested. Do you get the difference? 

You can download the full story by clicking HERE.

#storytelling #content #socialmedia #engagement #marketing #socialselling #sales #empathy

Online is great and talking is even better. Everyone's ultimate goal in business and life is to make real connections, where you meet someone face to face. Before that meeting a conversation is the ultimate icebreaker. I value my LinkedIn connections and realise that I don't really know you or what your goals are and how I might facilitate or support those goals. Feel free to click through and book a call with me (https://www.stayingaliveuk.com/discovery-call/). I have blocked out only Fridays each week, excluding holidays, for calls. Hope to speak with you soon.

Do you really think your content is so special?

Think again! I call it the 'Falling Tree'. There is a tree falling over in a forest somewhere on the planet. In fact there are probably many trees falling over in forests right now, maybe thousands and nobody is there to witness the event, nobody.

This is probably happening to your and my content right now. Our content are just trees falling over and nobody is there to witness it. So why do we spend so much time creating, perfecting, worrying and measuring? Because everyone tells us to?

 

There are so many coaches, trainers, authors, storytellers, SEO experts, influencers, copywriters and any other title you may care to conjure up, who are advising us to create more and more content, to pick the right times, the right days, the right platforms, the right demographics, the right advertising campaigns and all just to get our content noticed. 

You may have come across a term that is often used in the world of learning, 'Sheep-dip'. We are all being 'Sheep-dipped' by the experts who tell us what we should be doing.

Is it because we wish to achieve mass market domination? Granted probably only in your sector right, your Niche (Neesh or Nitch)?

I believe it's time to think about a different strategy, to think authentic, to think personal, to examine a different approach. 

What would it take to start a campaign in your organisation, no matter how big or small you are, where every single person who works for you calls a specific customer, a named individual, in your customer's company and asks them personally whether you're doing everything that they would expect from you? 

That would be different right?

No survey, no customer service call, no external company making the call. Every single person in your company.  And if that means it's only you in your company, then that's perfect too.

And there is only one question. Let's repeat it.

"Are we doing everything that you would expect from us"?

Can you think of some other non 'Sheep-dip' approaches that might get you to stand out from the crowd?

LinkedIn created a brilliant eBook with my favourite illustrator. @gapingvoid (Hugh Macleod) creates the most amazing messages through his illustrations. Read more about him and @gapingvoid here: http://www.gapingvoid.com/blog/team-members/hugh-macleod/

Regularly I will share one of the articles and illustrations from the eBook and give you my opinion, interpretation, insight and my meaning.

@stayingaliveuk 🚀

#contentmarketing #content #socialmedia #engagement #marketing #socialselling

Are You Interested in Trust?

Maybe you are or maybe you aren’t. One thing’s for sure every relationship is built on a solid foundation of trust. If trust doesn't exist, a relationship can't exist. But what are the constituents of trust? I believe there are 3 main principles for trust to develop in your relationships. I've called it the 'Triad of Trust'.

1. Give more than you receive.

The principle here is about giving of yourself and searching for ways you can give support without expecting anything in return.

Nobody can force you to do this, it has to be the life force within you that decides that you will step out of your ego and give of yourself. I have witnessed many example of folks who really don’t get this right. Giving without expecting anything in return is really a tough concept for most to grasp. 

For just a few seconds think about your current relationships, your relationship with your line manager, your spouse, your kids, your parents and even your clients. Do you give consistently without expecting anything? We’re usually looking for some sort of payback, something that will make us feel good instead of focussing on making the other person feel great.

Putting this in the context of Marketing means that we must avoid too much self-promotion and instead share stories (or information) that will assist others and inspire them. 

Whenever I have a new connection on LinkedIn, I ask each connection who they wish to get in front of, i.e. what leads they may be looking for. I record those details on their LinkedIn profile. You'd be surprised how many actually don't bother answering, because they may be suspicious and believe I might have a different motive for the question. I guess it's human nature to be suspicious. Basically they don't trust me yet.

2. Listen generously.

Listening is the hardest skill for us to master because as soon as we hear someone speak we begin to formulate a response. This also happens with all types of mobile digital communication.

Who doesn't struggle with listening? Be honest, you can't wait to say something when you are listening (and thinking) when someone is speaking to you. My challenge to you is to hold back until you believe the speaker has completely finished. You’ll know when they have finished, because they’ll ask you a question. 

For example, I'm sure you've experienced attending a networking meeting. Imagine you meet someone for the first time there and often the first question will be, ’So what do you do?’. Instead of reeling off your rehearsed response, pause and say, ’Actually why don't you go first?’. 

This puts you in a state of listening straight away. And instead of waiting for them to finish and then jump into your own blabber, ask them a few questions. Listen out to truly understand and ask even further questions to understand at an even deeper level. It actually doesn't matter if you don't get your chance to say what you do. Understanding someone else’s story is much more important and they will remember you for it. 

The term listening generously I learnt from a client in the USA, http://winningdynamics.com, who I produced a Whiteboard Animation for. Be well worth watching, as the message is brilliant.

 

3. Share your knowledge willingly.

Our knowledge is precious and worth something. However, sharing your knowledge willingly with others builds trust. After all, you too learnt your knowledge from someone else.

We arrived on this planet with no knowledge and relied on our family, our teachers and all the different people we met in our lives to teach us what we know today. Therefore we actually learnt most of what we know from others. Just think about it. It's only with this knowledge that we've been able to potentially shape it into new knowledge that we create ourselves and then sell or share with others. Just like I'm doing right here.

But you don't have to sell all your knowledge do you?

You must give most of it away. You don't own it and our job is to pass it on. After all, your knowledge is only temporary, you can't take it with you when you depart this planet. You might as well start sharing it now.

I would love to learn from you how you ’Give, Listen and Share’ in your world. Feel free to share your comments below, so everyone can benefit from your experience and advice.

@stayingaliveuk

 

Is Your Buyer's Brain Overloaded?

Possibly, but it depends...

Recently I read that 90% of all the data that's been created on the planet was created in the past 2 years! That's an astounding statistic don't you think? The amount of data we’re consuming is growing exponentially every single second and I've just added to it by publishing this post.

Just think about the amount of social media content and blog posts you’re reading these days considering they didn't even exist just a few small years ago.

In fact YouTube didn't exist 10 years ago and now 300 hours of video are uploaded every minute. 300 hours! That's about 20 days worth in a minute, (based on let's say a 15 hour awake day). And I understand that Facebook is well on its way to by-passing YouTube’s activity. 

When you consider how many users there are on social media channels and the data they’re all creating, one just can't comprehend how big those data figures are. The size of data is so large that it’s now being described in the form of zettabytes. By 2019 Cisco predicts that the Internet will carry 2 zettabytes of data, that's three times more than last year (2014). Video sharing is expected to increase to 80% from 67% currently over the same period.

So what's a ’zettabyte’? I'm sure you want to know, so I looked it up on Wikipedia for you.

The zettabyte is a multiple of the unit byte for digital information. The prefix zetta indicates multiplication by the seventh power of 1000 or 1021 in the International System of Units (SI). Therefore one zettabyte is one sextillion (one long scale trilliard) bytes. The unit symbol is ZB.

1 ZB = 10007bytes = 1021bytes = 1000000000000000000000bytes = 1000exabytes = 1billionterabytes = 1trilliongigabytes.

Silicon Valley already has problems finding data scientists to cope with figuring out the ’data revolution’ that's upon us right now!

’Customer experience enhancement’ is expected to be the largest big data business category and the one with the most growth, with forecasts saying this sector will grow from $0.75 billion in 2015 to $3.57 billion in 2020.

The biggest challenge for all marketers is how to get noticed and deliver that expected ’customer experience enhancement’, whilst everyone is sharing multiple amounts of content (data). Your messages are literally drowning in all the noise, which in the main is content (data) we don’t really need anyway! Buyers are being bombarded by millions of bytes of information every single hour. And then there's the question of demographics. Who’s more active on which platform, do I target Facebook, Twitter, YouTube, Instagram, Snapchat, Pinterest, LinkedIn or the others? Managing this social media soup is also becoming a major headache for many marketers? Micro Enterprises are totally confused by it all.

And then we are developing love-hate relationships with all these channels too.

Why? Because they keep changing the format, the user interface (UI) and what you expected from it one day, can be gone the next. And we are still loyal to them, well most of the time anyway. That's why when a new channel comes along everyone rushes to it to see if they will get a better experience.

Advertising is losing its credibility too with the buyer as more and more of us loath being sold to.  
So what's the answer for getting noticed?

It's a tough one and I'm not sure there's one single solution to the question. But what I’m 100% sure about is that buyers want to be WOWED, they want to feel SPECIAL, they want to believe they've had the BEST DEAL ever and know that the follow up customer service will make them feel like they're the ONLY customer.

Your buyer’s brain is literally maxed out with data and there's no reprieve anytime soon.

We all need new and innovative ideas and above all we need to examine our own brains to decide what will be the most memorable way for our buyers to absorb content (data). Put yourself in the driving seat and examine the buyer’s journey through her eyes or rather her brain.

As humans we've always been fantastically curious. Curious about other people in particular, after all that's what makes us human. We have a natural empathy for others.  The only way we can develop any kind of empathy is to learn something about the other person or situation first. Without that information we can't connect with our inner self (emotional part of our brain) and develop any kind of connection at all.

So how do we currently learn about others or situations?

Through stories...

Storytelling is ancient and it evokes an emotion inside of us that leaves meaningful footsteps inside of our brains that potentially stay there forever. Well in fact they do, it just depends on how good we are in being able to recall those stories. Definitely what's true is that if there’s more emotion and feeling about those stories, we will remember it for longer.

Why is it then that most marketers are still stuck in a pattern of ’This is my Product - Buy me’?

With the amount of zeta-data spinning around the planet there's no hope for any of the old style marketing to stick with anyone, it just isn't appropriate any longer.

If we know that stories do stick, why are marketers not using this formula more often? And yes, stories do need to be targeted to each demographic, because they need to feel like you're talking directly to them. There's no point telling a story to a 60-year old expecting it to be relevant to an 18-year old.

Now over to you.

I'd love to hear whether you’re a storyteller and what success you've had  or otherwise. How are you getting or expecting to be noticed by your current and future buyers?

@stayingaliveuk - ’Share Your Story’

Image: @gapingvoid