How Do You Test Competence?

The biggest challenge facing the UK economy is 'Skills Competence' and not 'Skills Shortage'. Everyone always looks at the glass as being half empty instead of half full. So focussing on 'Skills Competence' is better than focussing on 'Skills Shortage', don't you think? Competence is the holy grail, because assessing someone’s competence allows you to directly know whether they are equipped to do the job or not. We have a competence issue in organisations not a skills issue.

Competence: the ability to do something successfully or efficiently.

Appraisals, Annual reviews, Objective setting, 360 degree reviews or whatever your name is for reviewing someone’s performance doesn't assess competence. You can only test competence by asking the employee directly if they know the answer to a very specific set of questions that relate to ’what’ they need to know as an absolute minimum to do the job competently.

In every organisation things change. New products or services, new managers, changing procedures and processes, re-organisation which causes job changes, new sales and customer service processes, etc.

Job competency is always under pressure when change happens in an organisation and that's all the time.

To truly understand your employees’ competence you need to test them, regularly. Once you know their competence levels, you can do something about it.

Deploying learning materials in large silos (Learning Management Systems) or any other method of e-learning will allow you to teach skills but not competence. When you teach just skills, you have no idea if the learner has remembered the new skill and whether they've actually become competent in that skill. Indeed it takes time to become competent in any skill and usually it takes repetition of carrying out that skill before you become competent.

We all know the following 4 phases of learning something new, like learning to drive a car:

1. Unconscious incompetence 2. Conscious incompetence 3. Conscious competence 4. Unconscious competence

The 4th phase is where we want our employees to get to as soon as possible, whether it's with Onboarding (Induction) or learning new skills/knowledge.

Every minute, hour, day, week or month that we take to get them as competent as possible, means the organisation is potentially losing money or not growing as fast.

The Psychology of Study goes as far back as 1932, when Mace wrote his book 'Psychology of Study' and the idea of ’spaced repetition’ was first muted. Earlier still we had Ebbinghaus who told us about the forgetting curve. It tells us that for centuries we've been debating how we can get humans to remember more than how to walk.

Let's take learning languages. If you've ever tried to learn a new language, then you'll know that only by repetition will you become competent in that language. Using flash cards are an even better way of learning to remember a new language. Put the English on one side and the translation on the other. Start with 50 cards on day one and when you know you have mastered a few, take those out of the pack and repeat the others. Keep going until you've mastered them all. It's fairly basic but it works.

It's the only way to become competent in that language. Of course you may decide to repeat it in 3 weeks, because unless you are using these sentences regularly, the chances are that you will forget them.

Take this concept into any skill in any organisation where you require it to become a competence in the person who is performing it and you will rapidly and successfully increase competence throughout the organisation.

Deploying this method is now easier then ever, allowing employees to become more competent through the power of mobile. Not only can you test competence and teach new skills, you can report on the overall competence of a group, a department, a division or the overall organisation. It allows you to succession plan, recruit for competence gaps, evaluate competence levels for new projects. It even tests the individuals who took the course, at the point when they are deemed to be ready to be tested over the phone by a real person. A great motivator for the learner to get up to speed and learn properly.

What if such a tool was available today? What a difference it would make to UK "Skills Competence', to the UK economy, to UK competitiveness, to the Economy of Organisations and especially to the people that work in them.

If any of the concepts above touched a nerve with you and you can see an application inside your organisation, please get in touch with me in the first instance. We’ll get a proof of concept rolling out for you within hours and start your organisation’s journey towards 'Skills Competence' quickly.

Wishing you massive success always.

uk.linkedin.com/in/stayingaliveuk/

@stayingaliveuk

Will You be an E-MENTOR?

Can you spare around an hour a week to be an E-MENTOR to help guide a 16-19 year old student on their path to a successful future?

I've been chatting with Diane Vernon,(http://www.linkedin.com/pub/diane-vernon/6/1a7/990), at Career Academies UK and she was telling me about their fantastic new programme called Career Ready. To work successfully they need to find willing volunteers to be E-MENTORS from the business world.

Mentoring is a crucial factor in helping a young person succeed in finding a job or place at University.

As an E-MENTOR you would communicate with a student via a new secure digital platform, as part of a structured programme. This eliminates the need to be located near your student or arrange meetings face-to-face. All E-MENTORS are DBS checked and trained by Career Academies UK.

You know the stats on unemployed young people in the UK, I don't need to remind you of that and if you've always thought of wanting to make a difference, you can do this now by contacting Diane Vernon at diane.vernon@careeracademies.org.uk or speak to her direct on 07786 170588.

You can read/download the full E-MENTOR pack by going to

http://styin.me/e-mentoringpack

Thank you for your support, I really appreciate it. I know this will be very rewarding for some of you.

I will be joining the programme myself!

Warmest regards and wishing you success always!

Michael 07866 471596

Has your 17-year old got 'Working Knowledge'?

Working Knowledge is a brilliant Social Enterprise, who invited me to join their 'Splash' event in Bromsgrove on the 15th March 2012.

My role?  An Expert!

I have never been an ’Expert’ before, so it was a real treat.

I was an Expert from the business community together with other business experts, who were all there to support 17 / 18 year olds from Northeast Worcestershire College, to become enlightened about business through the vehicle of a one-day experiential event, allowing them to innovate, create and visualise their own entrepreneurial spirit.

I had never done anything like it before and so did not know what to expect.

What was it like?  In one word...OUTSTANDING!

Basically the event is a cross between Dragons Den and the Apprentice and as a local business I played the role of ‘expert’ advising students from the local College on their new business ideas.  Working Knowledge is a Social Enterprise and Nationally Award Winning educational training company founded by Dr James Lott.

The events Working Knowledge run have been shown to have a profound impact on the students and tutors in colleges throughout UK, bridging the gap between education and the workplace.  As a business expert volunteer I played an integral role in the success of the event and thereby raise the aspirations of young people in my region.

Here's my testimonial MindMap and Video, which was the best way for me to articulate what I thought of the whole day.

http://www.youtube.com/watch?v=VcQmefmSKCc

And why does Working Knowledge exist?

They believe that for the UK economy to grow and for communities to thrive, young people need to be inspired by, and better prepared for, the world of work. We need young people that are more confident, purposeful and responsible and can therefore provide a sustained flow of talent and energy into the local economy. Their vision cannot be achieved by educators alone, the business community HAS to be involved in the education process.

What a great vision!

There is a website http://www.workingknowledge.org.uk/business-experts/overview/ where you can find out more about the expert role.  If you are interested in becoming involved then please register here http://events.workingknowledge.org.uk/profile/new?type=expert and Working Knowledge will contact you when a suitable event comes up in your area.

If you have any questions then contact Ollie Collard on 0117 304 8000 or email ollie.collard@workingknowledge.org.uk

I hope you do take up the opportunity.  It really is one worth doing.

Success!

Scott Watson on Female Unemployment

Shock statistics have painted a grim picture of retail unemployment particularly among female workers.  A recent study undertaken by analysts Ssentif has shown that unemployment among female retail workers has risen by an astonishing 27% in the last 12 months.

With high street retail giants such as Habitat and Jane Norman entering into administration, 126,000 former retail workers are now claiming job seekers allowance up from 94,000 one year ago.

Human Resources expert Scott Watson says that companies should be legally obliged have a duty to their redundant staff to up skill their job hunting skills in a proactive effort to help them exit unemployment more quickly.

'Of course companies needing to make job cuts or entering administration need to rein in costs.  This does though need to be balanced with corporate social responsibility for those staff who are affected.  He continues, 'This will not only help the economy to regenerate but also help skills transference in to other more buoyant sectors'.

'During the 1980's the mass closure of coal mines throughout the North resulted in the emergence of new service centre economies such as the call centre industry. Even with the current economic climate, this skills transference can be replicated in today's challenging job's market, ' Watson added.

Scott and his team have started a ground breaking online service for job hunters, called MyOnlineJobCoach, which provides expert advice on how to prepare and secure your next career move.  Fascinating concept and at a fraction of the cost (Normally £87 but via here Just £47 for 12 months) of what outplacement companies charge you for that advice.

A must for corporates who are making redundancies or putting people in the "at risk" category.

Although corporates may not be able to do anything about the economic issues, they could provide their redundant employees with a 'feel-good factor', by providing access to a site where they have over 40 videos with practical and sound advice.

Scott Watson is an international human resources expert who advises organisations including DHL, GE, AXA amongst many others.  He is author of the book 'Win Every Time - Essential Lessons For Existing and Emerging Leaders'.  Scott has personally trained over 10,000 individuals across the globe to enhance their effectiveness.

UK Unemployed?

It could be the worst crisis the world has ever seen.  Millions of unemployed people in the Western World.  It's all being blamed on the bankers and their greed, but actually were they merely responding to our demands?  Our demand to have more and maybe even feeding our empty feelings and our need to satisfy our competitive nature. So why is it that the Western World is still attempting to get back to business as usual. Do we not realise that business will never get back to where it use to be?  Big business, governments and us need to look at living a different life, doing more with less and looking at giving more rather then taking more.

As I started writing this blog post I heard news reports of threatened strikes all over the UK and suggestions that it will be the worst since 1929?  (The Great Depression in the United Kingdom, also known as the Great Slump, was a period of national economic downturn in the 1930s, which had its origins in the global Great Depression. It was the largest and most profound economic depression of the 20th century for the United Kingdom).  You may be fooled for believing that it's over pension reforms, but underneath it all it's because people are dissatisfied, in fear and just generally annoyed with the speed of the suggested cuts across the UK, the depth of which we have probably never seen in our lifetimes.

To fully understand why this has happened, you have to look closer to home.  You have to take a serious look at your own spending habits.  By the way I am not blaming you, I am blaming companies who have brainwashed us for years through advertising and the media in believing that we need things, that actually we can do without.

As early as 1896, experimental psychologists began studying the mental processes involved in advertising.  The first psychological theory of advertising maintained, in effect, that the consumer was a non-rational, suggestible creature under the hypnotic influence of the advertising copywriter.  Walter Dill Scott was the major proponent of this theory, and it was largely through his writings that advertising men learned about the psychology of suggestion.  Scott's theory was consistent with a growing trend in the advertising profession toward viewing consumer behaviour as irrational.

So what will happen to all of these unemployed people, how will they survive and will they ever get another job?

These are all worrying questions for anyone who finds themselves without a job from one day to the next.  How is it possible that we can survive with less people in employment, when those people at one time were needed?  Anyone who has ever been made redundant, will feel demotivated, a failure and will find it hard to get going again.

Most of us need some way to get motivated again and get some support.  Visiting the job centre won't do that for anyone, that will just get you more demotivated.

Companies won't always support your exit from the company, only those with deep pockets.  But after all they have to pay redundancy costs and usually there won't be much left after that.  So you are on your own, you need to do it yourself, so how do you get started?

There are a few recruitment organisation out there, who promise a tailored service from end to end, getting you to part with huge amounts of money, with a promise to help you to re-draft your CV, practice interviews with you and find you some jobs to go for.  There is no guarantee, there never is and with most job vacancies heavily oversubscribed, your chances are slim.

What you do need is to stand out from the crowd, some way of being noticed, becoming excellent at presenting yourself and knowing that you only have one chance to get it right.

Step in MyJobCoachOnline, probably the first of it's kind in the UK.  At last someone has had the insight to provide something very affordable and still get all the great tips and techniques that is needed to land the dream job.  A training company based in Yorkshire that I have used and highly recommend, has developed a very comprehensive online learning portal, where job seekers can develop themselves and learn about the do's and don'ts in getting themselves ready and applying for jobs.

It's even more impressive that this is done through the medium of video and therefore easy for everyone to get to grips with.  It also means you can play it over and over again.

I wish I had thought of it, but more importantly they have provided a great public service to people worried about how to prepare for getting the next job.

And because its so affordable (11 pence per day), it also means that organisations can provide this service to their leavers, by way of a thank you and goodbye.  A gift for them to allow them to feel appreciated even when they are leaving the organisation.  A great idea!

I can wax lyrical and talk about all the benefits etc., but if you want to learn more and find out how you can get hold of this, just go and visit www.MyOnlineJobCoach/stayingaliveuk

I had a chat with Scott and Dirk and they very kindly gave me a preferred offer (46% discount) for my friends, business contacts and in fact my entire social network, including anyone that subscribes to my blog.

I applaud Scott and Dirk for what they have created and can see how this will grow over the next few years to being a very successful project.

Wishing you success with your job search and do let me know what you think of it.