Social Media

Do You Follow The Crowd?

If you are in business or working for a business, you are more than likely examining the results for 2012 and wondering what 2013 will bring. Reinvention? Examining the offer? Going in a new direction? Looking for new partners, sales channels, sales people?

These may all be questions that are being asked at the moment and maybe your business coach or business consultancy is asking you to think about those too?

Last question, why do we do this now when we have crossed this magical December 31st into a new year?

Shouldn't we be examining these questions each and every month? Maybe some of you do, but...

There's something in our human nature that causes us to be creatures of habit and we have a habit of following the crowd and when the world at large is doing it as well.

flickr | nationaalarchief

David Bowie decided to not follow the crowd. On the 8th January he released a new single and announced a new album, after a decade in the dark. OK so what is special about that? Well nobody in the music industry or press knew about the fact that he was recording, and they had no idea that the single was being released until it was done on the 8th January. So it made the national and international news instantly.

designspiration.net

Why follow the crowd? We do it most of the time and research confirms that we are hard-wired to follow the pack.

Gregory Berns [ http://en.wikipedia.org/wiki/Gregory_Berns ] is an American neuroeconomist, neuroscientist, professor of psychiatry, psychologist and writer. He did some experiments with the ABC network in the US and below is a summary of one of the social experiments that he researched.

They invited a group of strangers to Jean George's Asian restaurant in lower Manhattan for a fabulous dinner -- and a surprise.

Party planner Colin Cowie and his friend, Donna D'Cruz, were in on the experiment. Their role was to exhibit outlandish behaviour most people wouldn't dream of while out at dinner with a group of strangers.

Cowie and D'Cruz licked their fingers, a dinner table no-no. Cowie picked his teeth. The guests initially seemed not to take the bait -- until dessert rolled around.

D'Cruz told everyone they should pick up pieces of mango face first, using their mouth. Eventually, people who were total strangers at the beginning of the evening were passing fruit back and forth, mouth to mouth.

Only Harold and Maria, a Canadian couple, passed on the gustatory familiarity. Finally, Harold was the only one who dared to ask, what is the point of the dinner?

Cowie explained the experiment to the group. "I think because we broke the rules, and we made things possible at the table, several of you followed suit with it."

One woman at the table said: "I think the majority of people will look to see what others are doing and follow their example."

Conforming Can Have Dangerous Consequences

This test is an example of our human need to conform. In fact, Berns' experiment is a variation of one done many years ago by another scientist trying to decipher an extremely vicious instance of conformity -- why so many Germans followed Adolf Hitler down the path to death and destruction. Berns says there are two ways to explain conformist behaviour.

"One is that they know what their eyes are telling them, and yet they choose to ignore it, and go along with the group to belong to the group," he said.

The second explanation is that hearing other opinions -- even if they are wrong -- can actually change what we see, distorting our own perceptions.

Berns wanted to see what was happening in the brain during his experiment. Using an fMRI, Berns found that, during the moment of decision, his subjects' brains lit up not in the area where thinking takes place, but in the back of the brain, where vision is interpreted.

Essentially, their brains were scrambling messages -- people actually believed what others told them they were seeing, not what they saw with their own eyes.

flickr | library_of_congress

"What that suggests is that, what people tell you -- if enough people are telling you -- can actually get mixed in with what your own eyes are telling you," Berns said.

And for those who went against the group, there was another intriguing result: Their brains lit up in a place called the amygdala, which Berns calls "the fear centre of the brain."

"And what we are seeing here, we think, is the fear of standing alone," Berns said.

So why do people follow the pack no matter how ridiculous it seems? Perhaps it's not so much about good and evil, right and wrong, smart or stupid. It might be, as Berns' experiment suggests, that our brains get confused between what it sees and what others tell us.

Just knowing that might help us guard against it.

What product or service are you planning or considering that can be kept a secret until you are ready to launch it to your prospects and customers?

Keep your powder dry, have less fear about rejection and more resolve about success.

Stop following the crowd and be DIFFERENT in all areas of your business.

Success!

What does Ben want for Christmas?

Meet Ben…

Ben lives in Worcester, had a tough time with his girlfriend, who had his baby and a paternity test confirms he's the father (OK so that's his story), but she'd rather go back to her ex boyfriend claiming that he's the father, so kicks Ben out. His now ex girlfriend is back with her ex, who does drugs and now she can go back to drugs too. Wondering what kind of life that baby will have? Ben in the meantime loses his job, loses his car and now has to go on a waiting list for a hostel, as its already full.

If he raises enough money, he may be able to get into a B&B for £25 per night, but only if he's really lucky. So far everyone is passing him by and not paying any attention to him, because they're busy buying Christmas presents for their families and rushing through the crowds, snarling at anyone who gets in the way. Ben reckons it will be the cardboard tonight, which he stores behind the yellow grit bin. That's his bed, the pavement is his home, his desk, his kitchen, his front room, the bathroom, oh I forgot to say his hands and fingers have this black and dirty appearance, you know the ones that look like they've really not seen water for a few weeks.

So I share a few pennies and wish him luck, walking away with my shopping bags and wondering and wishing if Ben will ever get that warm bed tonight or whether he will be under his cardboard bed sheltering from the cold.

If you are visiting the Worcester shops, look out for Ben, you'll only miss him if you are rushing selfishly around the shops, thinking only of the presents you still have to buy.

I know Ben isn't alone, there are many others. Happy Christmas Prime Minister!

Are You Killing the Sale?

Guest blog by John Rees, sales and marketing consultant, mentor and creator of the Holistic Sale model of business development. You’ve read the book, seen the video and maybe even have the T-shirt so you know how the story goes … “This is Sales 2.0. and we will build momentum by using Social Media, Sales Automation and CRM to reduce the cost of sale and improve sales productivity.” This sounds great in theory and some businesses think the technology can and should take over. I don’t.

This approach may work well when selling to consumers, but selling in the business (or B2B) space is different, because trust and credibility are even more important. The strength of a story and the way you tell it, plus an ability to build a relationship can best be achieved by direct human contact. This can, of course use technology called a telephone or a video conference call. Face to face is not always possible, but it is still the best way to connect with others.

We all know that automation is excellent at making mundane tasks more efficient, but some businesses have taken this to extremes. They have lost that human touch. And it’s getting more complicated as Sales Automation and CRM systems connect with Social Media platforms to build automatic sales engagement models. Maybe the aspiration is to do business without having to make a sales call, give a presentation or even shake someone’s hand!

Many businesses use systems to ‘process’ potential buyers. They send predetermined emails at certain stages based on the actions people take. They only actually make contact with those who jump over enough hurdles at the right time to warrant a call from a human being.

The real danger in all this is that while you wait for the buyer to reach a certain stage of ‘sales readiness’ the opportunity may have passed. Either they are fed up with receiving obviously system generated emails, or a competitor beats you to the punch and has already engaged them in conversation.

Evidence shows that this automated approach is becoming less effective. According to recent findings, trust in online content including blogs and tweets is plummeting fast. Marketing-speak is widely used and most platforms have now become bloated advertising channels. It’s easier than ever to build a following of thousands on Twitter, LinkedIn and Facebook, but what does this prove? Is this an endorsement of the quality of your brand, or evidence that you know how to use Social Media to maximise your exposure?

I’m not a Luddite though because I’ve spent all my working life in the technology space, so I know how it helps people become more efficient. The problem arises when it’s used as a replacement for human interaction and this is happening more and more.

During my career, I’ve used various sales processes that were far too complicated and convoluted. The emphasis was on ‘strategic selling’ by building power maps, identifying buying personas and preference grids and looking for blind spots and red flags. Many processes have now been automated and systems tell salespeople when they should actually call someone. It sounds crazy and it would be funny if it wasn’t true.

I’m not saying you don’t need a sales strategy because you do, but it should be as simple as possible. While some businesses spend far too much time strategising and waiting for the system to tell them the time is right, others are seizing the initiative and actually talking with people.

Let’s be very clear here, the ability to build trust, inspire confidence and develop deep and meaningful relationships can never be achieved by a sales process or a piece of software. People will always make the difference.

Social Media and automation definitely does have a place in business because it enables us to connect with many people at the same time. It’s excellent at building a profile and sharing ideas, but don’t rely on it as your primary means of sales communication. Don’t allow it to dictate how and when you engage with people. Use it to share your big ideas and attract attention and when someone shows interest, call them and start a conversation. That’s where you make a connection and that’s where the selling starts.

John Rees is a sales and marketing consultant and mentor, who specialises in helping businesses who either want to bring a new idea to market or build momentum with an existing one. 

During his career he had sales and marketing roles in the Information Technology sector across Europe, India and North America. He worked with global technology leaders and start-ups who defined new market sectors.

He sold mainframes and minicomputers and witnessed the explosion of new markets created by the development of software application packages.

During recent years he worked with fast growth companies, start-ups and spin-outs and established businesses in many industry sectors. He learned a lot about how to succeed in business, and that’s why he created the Holistic Sale model of business development. This defines world-class ideas that can be used to simplify processes, create a compelling sales story, build a vibrant network of sales opportunities and improve sales performance.

Have you noticed the LinkedIn changes yet?

Barack LinkedIn


LinkedIn are gradually changing their look and feel and its not just the way the website will look, see Barack Obama's new profile below, which showcases what all our profiles will move to hopefully very soon!  To request an invite for the new profile go to http://www.linkedin.com/profile/about

Today, I also noticed that they've changed the email layout, which confirms a new connection with the same look and feel.


Connection confirmation


And furthermore a notification email, showing posts that people have liked and commented on, in a neat summary format.


Screen Shot 2012-11-12 at 16.29.58


And the notification email letting you know who endorsed your skills on your profile.


Endorsement email


No doubt there will be more changes on the way, like group discussion notifications via email.  LinkedIn's changes in look and feel are very welcome and will significantly differentiate them from other competing social business networks.

Are You Supporting Your Local Economy?

If you believe the journalists, you'll be cutting your expenses right now, if you believe the politicians, ah forget that one, I know you don't, lets try that again, if you believe the IMF (International Monetary Fund), then like most of us, you'll be apprehensive of economic recovery any time soon. I know, I know there are always exceptions, but in the main, most people are worried, anxious and cutting back.

Now what does that do for the local economy? You're right, it slowly and gradually kills it. Why? You and me start looking for discounts, bargains, 2 for 1, petrol vouchers etc etc. And because only the giants are able to provide these deals, we're all flocking to them, so they don't really feel the pinch that we're feeling right?

But let me ask you another question! Who would you rather support? The small business on the high street (charities excluded) or the giant supermarket and massive retail chains?

I thought so, cue OnlyUncle.com. I only became aware of OnlyUncle.com a few weeks ago, when I connected with Paul DeCouto, their business development manager.

I became curious because I watched this video: http://www.youtube.com/watch?v=r13IdnBEaIo

I became even more interested when I read their Manifesto and after signing it and showing my support, I asked to meet the founder Vinny Hira.

He explained to me how this was a project 24 months in the making, how he has a vision to reignite the local economy by getting local shoppers to support local business and by being a conduit for this.

And how's it done? Very simply by providing a “deals” site for small businesses;

  1. businesses can post their own deals
  2. for as long as they like
  3. with their own terms and conditions
  4. their own social media sharing options
  5. have their own consumer fans
  6. have a profile with images, videos, payment terms, hours of operation etc
  7. a series of tag words that allows for fast discovery and SEO

And the best part of all of this, is that OnlyUncle takes zero commission, not a penny, all the profit stays with the business.

Of course there is a cost but it's tiny compared to what you get. What do you reckon the value of this would be to a small business?

I reckon the value to a small business would be in the region of £250 - £500 per annum as a minimum and some small business owners have even suggested it might be as high as £1,000!

Well, Vinny, Paul and the team at OnlyUncle.com have decided to launch the service for just a tiny, very tiny £29.99 per annum. Watch Steve explain the deal;

http://www.youtube.com/watch?v=7QlRwTgdjGQ

That's a ridiculous price and well actually that's for free then! Because I can make that money back on just one deal and generating some extra sales in the process. The fact that I don't need to share any revenue with them means its a no-brainer, not just for me, but also for the millions of other small business owners out there.

The moral of this story is more than just getting a cheap website for putting your deals on.

The purpose is to get all of us to consider small businesses in our local economies and start supporting them.

How can you support?

  1. Sign the OnlyUncle.com manifesto pledging your support
  2. Sign up as a consumer on OnlyUncle.com
  3. And if you are a business owner, sign up for the 15-day trial with them and try it out. You could even make the £29.99 in 15-days to pay for the subscription.
  4. Spread the word to others. And yes you could earn through that too. Sign-up to become a referral partner and earn £10 for every business you refer. And if you're a business owner and introduce just three businesses, you could get your subs for free that way.

And why am I sharing all this with you? I've decided I want to support the local economy regeneration as well and I am assisting Vinny and Paul by making that happen and doing my bit. And besides I like the Uncle character too!

Let's do this together!

Success!

Are You Collaborating yet?

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Tech companies are investing heavily in ’Social’. You have to ask yourself one major question; Why?

You like most of us are already wired into ’Social’. And Tech companies know that the next big thing for corporates is ’Social Collaboration’. http://en.wikipedia.org/wiki/Social_collaboration

After TQM, Six Sigma, Lean and many other management process improvement practices, they have all tried to achieve one thing; ’Social Collaboration’ and never really succeeded, because they created too many meetings and actually reduced productivity, the very opposite of why these practices were actually invented.

Now that you and I are wired into Facebook, Twitter, LinkedIn and many more social networks, corporates are delighted that those networks have managed to train you and me in the art of being virtually social. You and I have become comfortable in using these networks, happy to share personal and professional information publicly, plus sharing what we learn in our day to day lives, including recommendations for goods and services.

So now that we have been trained to do this, the natural extension of this is to bring ’Social’ into the organisation. Some have already started with patchy success, but the smarter executives realise that in order to capture the knowledge contained in employees heads and get true collaboration started, they will have to, without fail, invest in a corporate social network. By the way women understand this instinctively and men have to work at it much harder.

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A Corporate Social Network, doesn't only connect employees with each other across departments, countries and continents, it will save them billions in travel costs, training programs and on-boarding (induction).

Corporates are a bit slow in the execution of this, because all they have been focussed on was things like, ’if we open Facebook and Twitter to employees, then no work will get done’, instead of saying how can we get those type of networks replicated inside of our business?

So major global tech companies, like Microsoft, IBM, Google etc., have all invested in social network start-ups to add to their portfolio of products allowing corporates to implement these networks seamlessly with existing software.

You might be a small business reading this and thinking, that's great for larger corporates, but what about me as a start-up, a home office or a group of entrepreneurs, how do we do this?

Well the time has come for small business to collaborate with others. In order to compete with the larger corporates it's absolutely essential that we embrace ’social’ as well.

You are already ’wired-in’ to LinkedIn, so now it's time for you to maximise your activity there and start collaborating in order to grow your business footprint.

Ask me how and I will be delighted to collaborate on something with you.

Success!

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Are you spending enough time on LinkedIn?

LinkedIn, is getting more exposure, more prominence for business, headhunters and jobseekers. It's been the dark horse in the race for popularity and it's not there yet and has its issues. Company profiles, are still quite basic, but that will change in the future for sure. Network statistics appears not to be working and hasn't been for quite some months or maybe even years when you see the posts on google.

But they are catching up on all other aspects. Their Facebook style newsfeed, is looking better, the fact that they stopped you from posting via twitter into LinkedIn, means they are driving you to post in LinkedIn first and allowing those to go to Twitter instead.

Initially I balked at this change, but now I can see the potential of it being one way only.

For most business people having a business type relationship, means they prefer to stay away from Twitter, Facebook, Pinterest and other such personal consumer type sites.

By posting your updates via LinkedIn, means they can still go to your twitter account if you wish. The great thing is all your personal comments won't now pollute your LinkedIn account.

The trick now is to plan what you wish to post on LinkedIn. The best marketeers have an editorial calendar, planning what they are going to post and when. Allowing for seasonal effects, major events and company announcements, blogs and testimonials.

The recommendation is to post at least once per day, and these posts can be via your business page on LinkedIn or your personal profile. Oh yes the morning is the best time, as you will catch the commuters who are looking at content on their mobile devices.

The beauty of the business page, means you can assign admin rights to colleagues, which means you're not the only one posting content.

Content remains 'King', so be careful on choosing what you post. some guidelines on content type: Your own unique content; blogs, video, interviews, webinars, events, white papers 3rd Party content; industry news, expert third party research, news coverage of your company Sourced; customers, strategic partners, guest posts, linkedin polls, cross posts from linkedin groups, product tests, testimonials

Success with your LinkedIn journey and oh yes, please, please, please put a decent photograph of you on your profile!

What is stopping YOU?

I probably speak to people daily about the power of video and how this is such an important area for businesses to invest in. In fact I have been on about this since 2004, even before the birth and rise of YouTube and yes I was way ahead of my time, even if I say that myself. How right I was, if only I had invested more time and effort, I could have been an Internet billionaire by now. Oh well there's still time! http://www.youtube.com/watch?v=BRC16SEJMmc

And whenever I mention it, they agree, they wax lyrical about YouTube and how they have found stuff on there, which was really useful and how they learned so much from it. Or how they saw this really funny video about a cat and a dog!!

So why is it then that YOU aren't doing it yourself?? I even remember (ok so I am getting on a bit) when websites first started emerging, those horrible American sites with the textured backgrounds, companies were saying that it wouldn't take off and that people wanted to be able to feel something tangible, a brochure or a leaflet, is what they needed. The same people who said that email would never take off, because people wanted a physical letter, and I bet they also said that photography was wrong online and that there was nothing better than having a printed photo, to put into a physical album. You have heard it all before I know you have...

Could these dinosaurs also be the ones who said that social media was for kids and for sharing what you had for breakfast and how they didn't get it? Actually a lot of them are still saying that even now. Yep they certainly are! Ah I nearly forgot of course they also said that music could only be listened to via a physical product like a record or CD, yes even a CD was hard to swallow but they had to give in on that one, because the quality was better.

Back to Video then, let me share an infographic with you. Whether you believe it or not there are a few things I am sure you will accept.

Watching video is fast, you probably watch an average of 5 hours each day, whether through the TV, DVD's and online.

You get what's said in a video very fast, much faster then via the written word.

Most of your senses are engaged with Video, eyes, ears, feeling or VAK as the experts call it Visual, Auditory and Kinesthetic. Yes indeed these senses make you remember so much more from watching video. That's why 'the movies' are still so successful because they know how to get you to get a full sensory experience, which makes you want to come back for more and no I am not talking about the popcorn and coke!

Broadband speeds are getting faster and the roll out of fibre across the UK means soon everyone will enjoy over 30mb download speeds and even more over the next few years.

This means the likes of Netflix, Apple, Amazon and many more will see their video download services explode, in the same way music downloads did. And yes there will be the dinosaurs that say that copyright, piracy will be an issue and since when has that stopped anyone?

My appeal to you then is to get engaged with video, whether it's to promote your business, educate your colleagues or communicate to your staff.

JUST DO IT!!

Is Facebook the new Apple?

Well Facebook have done it. They have silenced the naysayers, the doubters, the fund managers who are still smarting about the dotcom collapse, the users who curse Facebook every day for making changes to the user interface without any regard for them, and the app creators who rely on their business fortunes and hoping for the continued growth of Facebook.

Facebook went public and made billions. Yes indeed someone wrote a cheque to buy loads of shares to make the owners very very rich indeed. (and Priscilla Chan is a very happy girl too!)

If you are reading this then it's an 85% certainty that you have a Facebook account. You may only have one to spy on your kids and then again, you may well be using it to stay in touch with "friends".

How many "friends" do you have? The average suggests you have somewhere in between 100 to 190 based on Facebooks's own research back in November 2011. http://www.facebook.com/notes/facebook-data-team/anatomy-of-facebook/10150388519243859

And of those you probably only interact with a maximum of 6 and of those there are probably only 3 that you have a regular conversation with.

Facebook's growth has been phenomenal and unprecedented and there is no sign of it letting up. The power of personal recommendation has just got a 'whole lot' more important with their IPO.

The other day I was reading my newsfeed when I spotted this amazing image of cookies. Yes cookies! And someone had posted a thank you to the 'Campervan Cookies Co.' (http://www.facebook.com/CampervanCookiesCo) for making a great box of cookies for their client. And I loved them (well the look of them), the only thing was the company who had posted the thank you had actually forgotten to put their Facebook business page, so I had to ask for it and of course they obliged, so that I was able to find their page and like them.

So within in the space of a few seconds I was able to connect with a company I had never heard of, didn't even know existed, was so impressed with the recommendation that I was motivated to go and like their page, actually without even having tried the product!

So what do you think? Are you a business owner, consumer, student, charity or parent? Does the fact that Facebook went public affect the way that you will use the service?

Do you feel that you are going to be bombarded by adverts some time soon and will that turn you off?

Are you fed up of the amount of changes they make to the user interface every 6 months?

I would love to hear your views. So feel free to post them in the comments or if you fancy doing this inside Facebook, please go to http://www.facebook.com/stayingaliveuk

I look forward to hearing from you soon!

Raise your glasses to Facebook and say Cheers!!

Are your presentations 'Social' yet?

Whenever I attend a presentation where the presenter uses PowerPoint, I cringe and my brain goes to sleep. . . for about an hour or however long the presentation takes.

I then look forward to the Q&A section, providing the presenter has planned it in, because believe it or not some don't even bother and believe that their mission is just to give their message and that's it!

Because it's during the Q&A section that I get engaged and my brain wakes up. Up until that moment I have to listen to the presenter, who is of course very passionate about their subject matter but only has their own interest at heart. I am just a 'listening victim'.

But we also know unless you get your audience involved, they will forget 50% of the presentation within 1 hour and 80% within a month. Research by Ebbinghaus back in 1885 proved that point. In fact I reckon we forget 80% within 48 hours, unless we get engaged with it again in that period of time. OK maybe a bit harsh, we may remember the general gist of it but very little of the details. And forget about reading the PowerPoint afterwards, as very rarely people do.

We all know the saying 'Death by PowerPoint', so why do we still do it? There is no better solution I hear you cry!

Yes there is and it's called you and your ability to engage your audience.

I am on a mission to move presenters towards a 'Social Presentation'.

3 very simple steps to become a 'Social Presenter'

  1. Create a short video maximum 3 minutes, to get your point across and what you wish your audience to think about. Play that video at the start of your talk. In fact it is your only presentation. Yes that's it, nothing else to present!
  2. Ask your audience to ask questions or make observations on the video and engage with you. This is your opportunity to shine, don't hide behind your PowerPoint presentation. Your job is to get your audience to remember you and your subject matter, by discussing it with them.
  3. Ask your audience also to talk to each other and share stories, experiences and what the subject that is being presented means to them personally. This allows them to engage even further with your subject and now they are living it in a personal way. Makes sense right?

Here are a few examples of different Video presentations that have been created to facilitate 'Social Learning'.

The first one is by iBDM, who are taking their first step into video.  Please read their blog on the same subject matter via http://www.i-bdm.co.uk/category/blog/

http://www.youtube.com/watch?v=_LTRINAVtSs

http://www.youtube.com/watch?v=inlGqewZtYk

Often sales people have to present a pitch to prospects and equally often they all have different styles, some good some bad, some have success and others don't.

It doesn't mean they are poor sales people, they are just not good at doing a memorable pitch. Having a video to play as part of your pitch, allows the client to grasp your proposal in a few minutes and now you can spend the rest of the meeting understanding the client's needs and requirements, instead of taking up the whole meeting presenting and being left with just a few minutes at the end trying to scramble to get some information out of them and then leaving demotivated and wondering why you didn't get the business.

So whether it's a presentation to a large audience or a sales pitch one on one, ditch the PowerPoint and move towards Video.

You know it makes sense, so have a go and witness the results.

Success!!

Have you Embraced 'Social Learning'?

The term 'Social Learning' in current days, doesn't mean the same as it did when Bandura did his experiments in the 60's. It encompasses a theory that individuals enjoy learning in a social context, when our learning is discussed and debated.

After all 'everyone has an opinion', and this means that we actually learn more about a topic, news story, event, training intervention, when we can reflect on it and interact with it.

Learning & Development (or training) at school and at work has and will continue to be the holy grail for all education professionals. We're always looking for better ways to engage students and drive a change in human behaviour.

Trouble is millions of $'s & £'s are spent every year to achieve these objectives. And it's so painful to see when the results don't match the spend.

Think about it. The world is at War somewhere in the world and always has been. Consider the economic conditions in most countries currently. If education, training and development works, we would not be in this state of flux. But really think about it. We as humans haven't evolved as much as we like to think. Our nature is closer to animal instinct then we give ourselves credit for.

If we are truly sophisticated and used more of our frontal lobe, which is the part that separates us from animals, then surely we wouldn't be carrying out wars, we wouldn't have an issue with CO2 emissions and global warming, the economies would be running smoothly.

Surely it would? Am I mad? I don't think so, I believe I am quite a rational kind of person, who can usually see both sides of the argument and yes I do see the best in most humans, because after all they should be educated, rational, intelligent and loving beings. And you also know that this isn't always true, but we have to start somewhere and I start with everyone's good until proven otherwise.

Anyway where is this leading us towards?

Oh yes, 'Social Learning'.

Consider the success of Facebook, LinkedIn, Twitter, YouTube and the latest kid on the block Pinterest.

What do they all have in common? Any idea?

Humans connecting with humans, that's the common thread through all of it. So why is this so important at this time in the world? It has allowed millions of us to have a voice, to discuss, comment and debate on news stories on major world events and on individual stories and their life events.

My theory and its only my theory and it makes perfect sense to me is as follows.

Remember the war? Which one you will say, because there have been so many.

Well let's just talk about World War II.

The War brought people closer, they looked out for each other and they knew more about each other's lives compared to any time in history. Well it's nearly 70 years since the ending of that major war and ever since then we as humans have drifted apart and have become more unconnected.

Social Networking is not an accident or a happy coincidence, it isn't either the creation of a Harvard University graduate or silicon valley's entrepreneurs. Their invention would never have worked if there wasn't the appetite for it.

The old saying ’people buy people first’ applies in social networks too, not just in business. We like to connect to like minded individuals or people that interest us and maybe we can learn something from them!

And yes we do like to learn, we are always learning, the brain collects millions of impressions every day, without us even realising it. If we don't learn we will die. As humans we have an inherent need to grow. But when we think about learning we think about, classrooms, teachers, exams, pressure, stress and recall many unpleasant memories.

We don't perceive consciously that reading tweets, Facebook posts, articles, blogs, watching YouTube videos as learning and of course it is, you are learning all the time.

The learning methodology of 70-20-10, is showing us that actually we learn 70% on the job or in our daily lives, 20% from our colleagues or family members or friends and 10% formally, so that's when we sit in a classroom, either at school or in the workplace.

http://www.youtube.com/watch?v=gtdHZQ2VXhE

The development of social networks, will and is changing the world of learning forever. Millions of teachers and trainers are having to adopt these new technologies as part of their delivery methods.

This requires the teacher / trainer to become proficient in these new tools and get their own knowledge of these networks up to scratch. After all their students are using these to learn, so now we better embrace these too and make use of it.

http://www.youtube.com/watch?v=2H4RkudFzlc#!

Those that do, will succeed in helping to change the landscape of learning for themselves and students alike. A more engaged student will mean a more connected world and a more connected world will mean a world with more compassion and understanding for our fellow human.

Success!

 

#wfsota Wyre Forest Question Time - Kidderminster Town Hall - 7th March 2012

Is your speed reading working?

I am finding the volume of tweets, links, posts, articles a touch overwhelming at times, so this short article explains how I manage this in today's super digital age. Ideally the following tools are needed:

  1. iPad or iPhone
  2. iBooks
  3. Safari or equivalent browser that allows you to save a web page as a PDF
  4. Or a PDF converter
  5. Dropbox

Basically I leverage my iBooks app as much as I can, by saving PDF documents to it for reading later.

Articles and the like come at you like a formula 1 car at top speed sometimes and this is how you can stop it in its tracks.

Apple's Safari web browser is a major plus but not essential.  Whenever you find a link that provides you with an interesting article, but you don't have time to read it, immediately convert or save it as a PDF into Dropbox.

Then retrieve it from your Dropbox on your iPad or iPhone and open it into iBooks.

Now you can decide to read them when convenient to you and not when the article catches your eye via a tweet, email or something else.  Plus you've got the article for future reference in a meeting, discussion with your colleagues or clients.  I've found it very handy.

And if you have found other ways of capturing your links, please do share.

The other way where I can interact with them is on Flipboard, the best iPad and iPhone app in my opinion.

Let me know how you get on.

Success!

 

 

Interested in the Secret Garden of LinkedIn?

There is a manual, but nobody reads it, which means most of you just dive in, try and get away with the minimum and then feel overwhelmed because you haven't taken a few minutes to do some studying. I am of course talking about myself (own up if you thought it was you) and even though I have done my studying, I still find nuggets of short cuts in social media platforms, that nobody has ever told me about.

Numero Uno.  If you are using the LinkedIn app on your phone, I am discussing the iPhone app as I don't know about Android, then you are able to view your contacts, search for new connections make new connections.  Very useful.

Secret no. 1. You can invite anyone via this app, unless they have set some privacy settings, which most people do not know how to do, or haven't bothered with.  I believe in openness which is how social media works best.  For example if you want to connect to Barack Obama, do it inside the app.  Normally If you searched for Barack via the LinkedIn website and click connect you get the box below to complete.  I don't know about you but I don't have Barack's email address, so this where the journey normally ends.

But if you search for him via the app, you get this.

Click invite to connect and providing he hasn't activated his privacy settings you should get the following message.  Note the blue confirmation at the bottom, saying invite sent.

Secret no. 2.  You can also achieve this through the LinkedIn website, however you need to have someone connected to you, who has Barack Obama as their 1st connection.

First you need to go Barack Obama's profile and confirm that he is in your 2nd level down, As shown below. If it says 3rd or higher, then it's a much tougher task.

Then you can view who of your connections is directly connected to them.

Then check each of your connections to see if their contacts are openly shared or not.  I was able to find one of them who had their connections open.  Then click on them and via their profile click on their connections.  It takes a while to find him, because there is no search facility as such, but all contacts are sorted alphabetically, so it doesn't take that long.

Once you have found him, you will see a small + sign plus the word 'connect', as shown below.

Click on it and you will get the following popup box.

You can now add a personal message and click send invitation.  No need to have his email address as shown earlier.

Note:  Of course I am using Barack Obama as an example here, this will work for anyone that you are trying to connect to.  This is where having more connections to people who also have large connections allows you to find the right people you wish to be connected to.  And by the way this is free of charge as well!

Note of caution:  Only us this method if you know the person.  People can mark your invites as 'unknown' and you could be banned from LinkedIn after collecting too many 'unknowns'.

Numero Twoo.  I love business networking, but the biggest challenge always is those business cards.  What do you do with them?  I bet you have them in a neat pile on your desk or shelves, close by.  But guess what you never go back to them.  That's why LinkedIn is brilliant.

Here is my routine.  As soon as I get back to the office from networking and I might have a stack of business cards, I find them on LinkedIn, send a nice message out to them and hopefully they will connect.  For those that are not on Linkedin, unfortunately, you will be forgotten forever, because I don't stand a chance to remember you, sorry.  Better get yourself on there.

But how do I get these contacts into my address book?  I have tried typing them in manually, takes forever.  I have used scanners, they work but too much editing.  I have now got an app on my iPhone to scan them, so they go direct into my phone address book and sync with my computer, that worked really well also.

However now here comes the gift for you!

You can download them all direct from LinkedIn directly into your address book on your iPhone, (sorry don't know about Android) and it pulls in all their details, email, phone if they have listed and their picture (providing they have a picture on LinkedIn!).  So now when you look at your address book, you can link the name with the picture and no more embarrassing moments when you meet them next.  It's very easy to do and it does work very well.

Go to your profile inside the app, click on connections, you will see a small icon top right above your connections as below.

Click on it and then you will get the next page, where you can download your contacts directly to your iPhone.

And if you have iCloud enabled those contacts will sync on all your devices.

This is the best discovery I have made for ages and will save me loads of time!

Happy gardening!

Are you afraid of LinkedIn?

(135 million+ LinkedIn professionals around the world as of November 3, 2011)

I attended a recent networking event and chatted with business people, who were there because like me they would like more business.  I was taken aback a little when 2 people that I spoke to out of the 5 that I met, who shared with me that they were "afraid" of LinkedIn.

I use the term "afraid" on purpose because, when I asked them whether they were on LinkedIn, which is a standard question I ask every business person I meet, their faces filled with horror and then they shared with me the reasons why they either weren't there or why they were very very careful who they connected to.

Maybe I am the naive one, but my philosophy with Social Media is to either be active in it and play full out or stay out of the game, you can't be half in and choose when to come out and play and when to stay at home.

But it got me thinking, maybe there are more of you out there, who are "afraid" also, so I wanted to write this article to appeal to your more liberal side, the part of you that has courage and is willing to take a few risks, because you know you've got that part inside of yourself, don't you?

Here are the "fears" that were raised with me today:

  • People who I have never met or spoken to, ask to be connected to me on LinkedIn, why?
  • They tell me that they are wishing to grow their networks; well they are pulling me into the same mindset and I do not wish to be part of it!
  • I am very choosey who I connect to, because I only wish to be connected to people, who I have met and I have got to know them and what they are about
  • What if they start calling my contacts and telling them that they know me, when really they do not?

And I am sure there could have been more.  The real reason for the "fear" is actually ignorance and I don't mean that in a negative way, I actually believe it is really positive, because there is a fantastic opportunity to educate people.

I consider LinkedIn as my virtual business networking database.  LinkedIn is actually very ethical, it is run with the same principles as face to face networking and yes of course it is ideally best to have met that person or at least to have spoken to them.  However business is a numbers game and in order to have some influence in your business community you do need to connect with people who can be in your circle of influence.

It is good to build a relationship with people who you have not yet met face to face and yes try and do that even if you are only connected virtually.  Actually LinkedIn is so transparent, they can learn about you, your history, your experience, your business goals and learn so much more, which you would never be able to share at a face to face networking event.

We all need to do more with less, so LinkedIn is the perfect vehicle to network, without the expense of attending networking events, breakfasts, lunches etc.  It is becoming more acceptable to do things virtually and of course I appreciate it's not everyone's "cup of tea".

We need you all to start getting into the game and changing your mindset, because this is only going to continue to grow and we would like you to be there with us and be part of the journey.

There is a huge amount to know about LinkedIn and I have witnessed the massive changes it has undergone in the past few years, which I promise you will continue, especially as they have gone public now.

Below I have shared my own network stats on LinkedIn and you can see the reach you can have with only a few connections.  They say that the level below your direct contacts are where your real business opportunities lie.  You can see that I have 365,000 connections that are 2 degrees away from me.  That's just unbelievable and I could never imagine that I would be connected to so many people.  However if you notice carefully Linkedin, presents a small box to you every time you log in, which says "people you may know".  And when you click through you will see a list of page after page with people that are 2 degrees away from you.  Well the same is presented to everyone that goes on LinkedIn and is active on there and that's how you get noticed, that's when people view your profile.

I hope you take on board what I am trying to convey, but just in case you don't, I would be happy to explain some other finer points to you at any time, just post a comment or question on here.

Success!

Are you making enough use of Video?

With the majestic rise of YouTube, there really is no excuse for any of us not to be making more use of video in our communications with clients, training of our employees and using it to get our marketing message out.

The images are from an infographic commissioned with research data from the following 3 companies; smallbiztrends.com | getresponse.com | emailmarketingreports.com and gives us an idea about how important video is in email marketing.

It reports that around 80% of small businesses see videos as a vital medium through which to communicate to their audience.  With around 88% of companies considering video most effective in training courses (29%), product demos (22%), product promotions (19%) and customer testimonials (18%).

I have certainly started focussing more on video, whether it is to explain a concept in social media or assist people in getting their marketing message out to prospects.

I have also learned from Fusion Universal, that presentations never need to be dull any longer. Instead of the usual death by PowerPoint it's more effective to create a 2-3 minute video, which you play at the presentation, and gives the client the essence of your proposal.  Then you can spend most of the meeting discussing it, rather then taking up most of the meeting discussing your presentation or demo.

You can literally see the delight on people's faces, when they have just watch a short video and "get it". It solves a massive problem and that is "attention-span". Most of us struggle to concentrate for more than 5 minutes sitting through a presentation.  Our mind is always thinking and even when someone is talking to you, you are thinking.  Even when you are reading this you are thinking and our thinking wanders from thinking about the subject being discussed or presented to our personal thoughts, back and forth.

What we do a lot is deciding whether we agree with something or not and we get ready with our critical questions and objections in the first place.  This I believe comes from our primeval survival response to believing that this may be threatening to us in some way. Therefore I have to ask some challenging questions, to make sure that I will be safe.  Does that make sense?

Anyway enough of the "Philosophy".

My recommendation to you is to investigate the use of video more in your endeavours on the web and with your marketing activities.  It will continue to grow and it's time to become more active with it.

Success!

How effective is your "SoMe" Marketing?

Most of us are now involved with Social Media, whether it's Twitter, Facebook, LinkedIn, YouTube or something else.  And if you're not, well you can't be having as much fun as most of us!

But...how do you know whether you are making progress, there are plenty of "SoMe" gurus, (me included), who will charge you for education and may even do all the hard work for your business with an even heavier fee.

So when I found SplashCube, I was delighted to find something that would help me, guide me, direct me and most of all track me on how well I was doing with my "SoMe" marketing.

They use a clever method, which is now known as gamification, basically a clever algorithm that calculates what you are doing and then produces the results in a clever graphical representation, allowing you to adjust your performance.  Thinks of it as a game that you are playing and every time you need to get better at the game you are told where you need to improve.

After you have connected your accounts to SplashCube, it will analyse what you need to be doing in order to maximise your "SoMe" marketing.

I have not seen anything better as yet, but let me know if you have found something better.

See the example below for my Twitter account.  To be honest (and I always am), you don't need to get an account with them to understand what you required to do, basically just adopt what I am showing you in these images.

In the image at the top of this post, there are some great suggestions on what you need to do for your various  "SoMe" accounts as well, and just to expand on one of them;

Facebook Fan Page |  Ask 2 questions in 6 days | Means that you need to post a question on your Facebook fan page every 6 days as minimum in order to get better exposure and engagement with your fans and grow your fan base.  Get the general idea?

Have a look at the image with Twitter suggestions, just copy these down somewhere and start acting upon them.

What SplashCube does, you can do for yourself, as long as you are disciplined and if you are not, then go ahead and open account with them. (By the way I am not affiliated to them in anyway, I just thought it was a "cool tool", which I felt I should share with you).

Success!

Facebook, Death and Timeline

Facebook is amazing and with an end of year (2012) forecast of 1 billion people who have a profile on Facebook, it's a brave person who says that they have reached their peak. Even those people who criticise Facebook are eventually convinced by their family members to get a profile and connect with them there.

But one thing that I believe they will be remembered for most is the ability for anyone who upgrades to "Timeline" to have their life history in activities, photos, videos and events for family members and friends, young and old to view.

I have always been fascinated by my own parents' history and indeed my family history. It's even more interesting that my Dad was Dutch and my mother was Anglo-Indian. Can you just imagine what their timeline would look like if I had their full history from their birth until death for me to review on Facebook?

And my family is not special in fact everyone's family is special to them and just think how grateful your children and grand children will be if you were to complete your full life history inside Facebook's "Timeline".

This became even more evident when my father-in-law passed away on the 10th January 2012.  I only knew him a few years, but even in this short time I learned that this man had a very interesting history.  He was a criminal lawyer, a glass expert and an enthusiastic letter writer to national and local newspapers.  He even managed to get on BBC Midlands Today in the past 2 years.  It would have been really interesting to review his full life history.

So the best thing my wife Clair could do, thanks to Facebook, was to set up a Facebook page to allow people to post photos and messages about him. The local press in his hometown, Stourbridge, also included the page URL in their online and off line news reports about him.  I did not have this opportunity when my parents passed away and now anyone can create a Facebook page in the memory of a loved one.

Thanks to Facebook, all of us have a fantastic opportunity to create our own life story there and when we do eventually cross over to the "other" side, there will be a history for our loved ones who remain on earth to look at and remember us by.

So my message to all of you is convert to "Timeline" and start populating each of your years since birth with your key events, photos and activities.  Not only is it a great way for you to review your own life and remember everything you have done, it will also provide a rich picture for your family and friends and understand your history right now whilst you are still on planet earth.

Success!

This article is dedicate to John V. Sanders who passed away peacefully on the 10th January 2012.

 

Have you got your "Virtual Business Card" yet?

Belonging to a number of Social Media sites and wishing for half the world to follow you is becoming a chore for most people.  Including numerous links in email signatures, business cards and the like is even more stressful.

So when I found about.me, I was delighted to have the opportunity to create a one page summary about myself and my business and have all of my Social Media links shown as icons or 'chicklets' as they are known in the Industry.  It also allows you to include other url's to your website or maybe specific YouTube videos, it's really very handy.

And as a bonus you also get some stats with it.  You can check out how many times you have been viewed and if it's working for you.  And if you have a great image that you would like to use as background that says something about you or your business then that is possible too.

It means you only need to include one link in your email signature and so what I've done is to register a .me domain in my case stayingaliveuk.me and I include this in my email signature, but qualify it as 'SoMe', which hopefully many will now recognise as the abbreviation for 'Social Media'.

Check it out and see what you think, it's a great virtual business card, which I think will catch on. about.me

Enjoy!

Blogs that wear Clogs...

I have done it, I have resisted doing it for months, but finally I have opened a hosting account with the brilliant 1and1.co.uk and transferred from a ".com" Wordpress account to a ".org", wordpress.org.  And I am delighted with it. Because now I am in charge of my own destiny, and able to make use of the thousands of plugins for Wordpress, develop true social integration and if need be mess with HTML and embed code, when I fancy.

It's quite incredible to think that only a few years ago, creating a website or blog was the domain of web developers, graphic designers, charging "an arm and a leg" to create a website for you.  But now the website is free and the hosting is a just a few pounds per month.  This makes it incredibly cost effective for anyone to have their own website and more importantly be in charge of their own updating as well.

Their is a huge amount of training available either through Wordpress and many others who have created hours of video or tutorials to help you develop your own learning of Wordpress.  And it's all free!  All you need is a bit of courage and a friendly help desk in 1and1.co.uk who give all their telephone support for free to get your hosting up and running.

The other thing I have learnt as part of my Social Media journey, is that blogs are more important then having a standard brochure website.  It means you can be more engaging with your audience, it allows them to understand better what the company is about and what they are up to, through reading or subscribing to their blogs.  Obviously if you are selling via the web then that is different.

Therefore my suggestion is to ditch the website, create an engaging series of videos (we can help with that), which talk about your business and create a "weblog" instead of a "website".

Most of the information you can include on a weblog is the same, it is just displayed differently, no difficult navigation buttons, just a simple clean layout is what is required and I hope that this is what I have managed to achieve here.

I have noticed that a lot of the latest websites have gone for this very clean, white and open design.  And I do like it, because it means my eyes are not distracted from lots of stuff on the site.  Hopefully it means that the viewer will stay on the site longer and will be more interested in making an enquiry.

Anyway I hope you like it and please feel free to leave me some feedback and share the site by using the social media toolbar wibiya.com at the bottom of this weblog.

And if you need any assistance in doing the same, you know where I am!

Success!