@LinkedIn & @gapingvoid
When browsing the internet, my apple news app and the social media networks, the content speaks volumes.
The content largely is self-congratulatory, especially on Facebook. There is very little value in the content that gets posted whether by the news media, your friends, colleagues and the hundreds of strangers that you are connected to.
Everyone is trying to distract us from our attention in the moment and engage with their story, bring us into their world view and opinions. Mostly it's #fakenews and sucks us in to express a like, heart, laugh, cry, wow or mad, and if we can be bothered, write a comment.
Whether you believe the research or not, they say it takes you 25 minutes to return to the original task after only an 11 minute interruption. That is an absolute age, have you ever tried to sit still for 25 minutes? It's impossible and lasts a very very long time.
So why do we do this to ourselves?
Don't get me wrong, I like social media, I really do, well maybe I did and I am starting to wonder how much time I have actually wasted on social channels, whereas I could have been creating some fabulous stuff and change my life for the better?
Realising that social isn't going away soon I have started to re-assess my activity there. I used to post 3 times per day via my favourite scheduling app, Buffer, but now I only post once per day. I paid for the 'awesome plan' so that I could have all my channels there and post to all of them and now I just have the free plan with only a few channels to post to. I continually had to search for new and interesting content from other channels, I even have a feedly account to locate all that content. The stress of having to keep finding content was crazy at times, when I saw my buffer of content emptying, I panicked and had to spend a few hours to find more stuff to load it up. I am feeling like a massive weight has been lifted from my shoulders by not having to do that any longer.
But did it actually work and did I get a return on my investment. I never truly know whether it did or not and my hunch is that it probably didn't. My engagement is no better or worse as a result of reducing my content sharing.
So what about the way forward? Pretty much as the image says really.
- Be impartial.
- Inform next steps and offer guidance.
- Answer questions.
- Solve problems.
- Listen, respond and be helpful.
- Make people smile, laugh and sometimes give them pause.
- Design engagement and customer journeys across screens, platforms and networks so they are seamless.
- Create experiences that are delightful, memorable and shareable.
How about you, what have you noticed?